Cannot reassign to null

[trac-ja@…]

When I reassign a ticket with [ticket] restricted_owner=true, it contains a empty entry on the head of list on 0.10. But 0.11 is not contain that.

Do you change spec of this part?

[michael.greene@…]

I'm having the same problem.

[Eli Carter]

Similar issue with assigning a default owner of a component.

[Eli Carter]

The default owner of a component is a separate issue: #6912.

I'm not certain we want to change this; with the configurable workflow in 0.11, there is set_owner and also del_owner. I don't see how deleting the owner and moving the ticket to the 'assigned' state makes sense. If there is a need for this, I think we'll have to add a set_or_del_owner action. But I suspect it would be better solved as having two separate actions available.

What workflow are you using, and what are you trying to do?

[trac-ja@…]

Replying to ecarter:

I'm not certain we want to change this

OK, I think that all tickets must have a owner, too. I just ask you a current spec. I shuld use MailingList, sorry.

A simple workaround:

1. Create nobody user (realuser or entry of SESSION table).
2. Set all component's default_owner to nobody.

:-)

[Eli Carter]

If there is a use-case where this is needed, reopen the ticket. Otherwise, I don't think we need a blank entry in the assign-to list.

[anonymous]

I think this would be useful.

What to do if the ticket owner leaves the team?

[Christian Boos]

This could be fixed by adding a new operation clear_owner:

[ticket-workflow]
...
unassign = new,assigned,reopened -> new
unassign.operations = clear_owner

With:

trac/ticket/default_workflow.py

@@ -281 +281 @@
                      for x in owners],
                     id=id, name=id)))
                 hints.append(_("The owner will be changed from "
-                               "%(current_owner)s",
+                               "%(current_owner)s to selected user",
                                current_owner=current_owner))
-        if 'set_owner_to_self' in operations and \
+        elif 'set_owner_to_self' in operations and \
                 ticket._old.get('owner', ticket['owner']) != req.authname:
             hints.append(_("The owner will be changed from %(current_owner)s "
                            "to %(authname)s", current_owner=current_owner,
                            authname=req.authname))
+        elif 'clear_owner' in operations:
+            hints.append(_("The owner will be cleared"))
         if 'set_resolution' in operations:
             if this_action.has_key('set_resolution'):
                 resolutions = [x.strip() for x in
@@ -358 +360 @@
                 updated['owner'] = newowner
             elif operation == 'set_owner_to_self':
                 updated['owner'] = req.authname
+            elif operation == 'clear_owner':
+                updated['owner'] = ''
             elif operation == 'del_resolution':
                 updated['resolution'] = ''
             elif operation == 'set_resolution':

(the first two changes are unrelated to the present feature request and will be committed first)

Maybe even "The ticket will have no owner" instead of "The owner will be cleared" ;-)

[Christian Boos]

Argh, too much code there ;-)

There's already a del_owner operation!