Edgewall Software
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Opened 17 years ago

Closed 17 years ago

Last modified 17 years ago

#6703 closed enhancement (duplicate)

request access control for trouble tickets based on groups

Reported by: anonymous Owned by: Jonas Borgström
Priority: normal Milestone:
Component: general Version:
Severity: normal Keywords:
Cc: sbalasunderam@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description

Requesting a feature that would allow for group access for tickets.

For example, development would be able to see all trouble tickets.

Sales engineers would be able to see only their own trouble tickets.

Please provide feedbact at sbalasunderam@…

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Change History (3)

comment:1 by hyuga <hyugaricdeau@…>, 17 years ago

Cc: sbalasunderam@… added

This is something you could do in a plugin with IPermissionPolicy. I think this is wontfix.

comment:2 by Christian Boos, 17 years ago

Resolution: → duplicate
Status: new → closed

See also #1316, #3466 and others. I think it would be nice to have a sample plugin for this, as it's a very common request. Contributions welcomed.

comment:3 by osimons, 17 years ago

It is also very much related to #5648 and #2456 (and others again) as there is currently no good API for a) looking up what groups a user is member of, and b) finding the members of a given group.

A generally useable sample plugin for this particular request will likely have to wait until new APIs are implemented. 0.12 perhaps?

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