Ticket Escalation, sending notifications
|Reported by:||Owned by:||Jonas Borgström|
A useful feature would be to have a server process running in the background, checking against a due date or a preset duration if not attended to, and escalate to a user.
For example - if a critical task is assigned, needs to be attended to by 20 January 2008 12:00, and when the target date / time is reached with no attention or close out, send a notification to the admin.
Ideally if users can be setup in a hierarchy, for example manager level, operator / technician / responsible level - if task is not attended to, send notification to the manager of the particular person.