Edgewall Software
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Opened 13 years ago

Closed 13 years ago

#6658 closed enhancement (duplicate)

Ticket Escalation, sending notifications

Reported by: bill.meyer@… Owned by: Jonas Borgström
Priority: normal Milestone:
Component: ticket system Version: devel
Severity: normal Keywords: escalate escalation
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

A useful feature would be to have a server process running in the background, checking against a due date or a preset duration if not attended to, and escalate to a user.

For example - if a critical task is assigned, needs to be attended to by 20 January 2008 12:00, and when the target date / time is reached with no attention or close out, send a notification to the admin.

Ideally if users can be setup in a hierarchy, for example manager level, operator / technician / responsible level - if task is not attended to, send notification to the manager of the particular person.

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Change History (1)

comment:1 by Emmanuel Blot, 13 years ago

Milestone: 2.0
Resolution: duplicate
Status: newclosed

Please search for duplicate before submitting a new ticket.

For example: #1962

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