Edgewall Software
Modify ↓

Opened 17 years ago

Closed 17 years ago

#6658 closed enhancement (duplicate)

Ticket Escalation, sending notifications

Reported by: bill.meyer@… Owned by: Jonas Borgström
Priority: normal Milestone:
Component: ticket system Version: devel
Severity: normal Keywords: escalate escalation
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

A useful feature would be to have a server process running in the background, checking against a due date or a preset duration if not attended to, and escalate to a user.

For example - if a critical task is assigned, needs to be attended to by 20 January 2008 12:00, and when the target date / time is reached with no attention or close out, send a notification to the admin.

Ideally if users can be setup in a hierarchy, for example manager level, operator / technician / responsible level - if task is not attended to, send notification to the manager of the particular person.

Attachments (0)

Change History (1)

comment:1 by Emmanuel Blot, 17 years ago

Milestone: 2.0
Resolution: → duplicate
Status: new → closed

Please search for duplicate before submitting a new ticket.

For example: #1962

Modify Ticket

Change Properties
Set your email in Preferences
Action
as closed The owner will remain Jonas Borgström.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from Jonas Borgström to the specified user.

Add Comment
E-mail address and name can be saved in the Preferences .
Attachments ↑ Description ↑
 
Note: See TracTickets for help on using tickets.