Ticket Escalation, sending notifications

[bill.meyer@…]

A useful feature would be to have a server process running in the background, checking against a due date or a preset duration if not attended to, and escalate to a user.

For example - if a critical task is assigned, needs to be attended to by 20 January 2008 12:00, and when the target date / time is reached with no attention or close out, send a notification to the admin.

Ideally if users can be setup in a hierarchy, for example manager level, operator / technician / responsible level - if task is not attended to, send notification to the manager of the particular person.

[Emmanuel Blot]

Please search for duplicate before submitting a new ticket.

For example: #1962