Trac detected an internal error: when using the function of [new ticket]

[hj.learning@…]

Traceback (most recent call last):
  File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 406, in dispatch_request
    dispatcher.dispatch(req)
  File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 244, in dispatch
    req.display(template, content_type or 'text/html')
  File "/usr/lib/python2.4/site-packages/trac/web/api.py", line 358, in display
    data = self.hdf.render(template, form_token)
  File "/usr/lib/python2.4/site-packages/trac/web/clearsilver.py", line 290, in render
    template.parseFile(filename)
Error: Traceback (innermost last):
  File "csparse.c", line 327, in cs_parse_file()
  File "neo_hdf.c", line 1785, in hdf_search_path()
SystemError: Stat of /usr/share/trac/templates/newticket.cs failed: [13] Permission denied

""the file newticket exists and I have change the permission to 777""

[Emmanuel Blot]

stat uses the directory, not the file.

What are the permissions for the /usr/share/trac/templates directory?

Are there any other pages that trigger the same issue (changeset, roadmap, etc) ?

[anonymous]

Replying to eblot:

stat uses the directory, not the file.

What are the permissions for the /usr/share/trac/templates directory?

Are there any other pages that trigger the same issue (changeset, roadmap, etc) ?

I have change the directory's permission to 777,but there is nothing happened. by the way,the roadmap and changeset are ok. There is the infomation about my system: CentOS5、Trac0.10.4、python2.4、apache2.2.4、clearsilver-0.10.4. Are you sure that auth is the key issue? or other problems? Thanks a lot.

[hj.learning@…]

Replying to eblot:

stat uses the directory, not the file.

What are the permissions for the /usr/share/trac/templates directory?

Are there any other pages that trigger the same issue (changeset, roadmap, etc) ?

I have change the directory's permission to 777,but there is nothing happened. by the way,the roadmap and changeset are ok. There is the infomation about my system: CentOS5、Trac0.10.4、python2.4、apache2.2.4、clearsilver-0.10.4. Are you sure that auth is the key issue? or other problems? Thanks a lot.

[Emmanuel Blot]

Replying to hj.learning@gmail.com:

I have change the directory's permission to 777,but there is nothing happened. by the way,the roadmap and changeset are ok.

Very weird… Can you see the content of the file (using head or cat for example)?

[hj.learning@…]

I can find the "<?cs include:"header.cs" ?>" in newticket.cs,but no "cat".
the conent of the file is as follows:

<?cs include:"header.cs" ?>
<?cs include:"macros.cs" ?>
<script type="text/javascript">
addEvent(window, 'load', function() { document.getElementById('summary').focus()}); 
</script>

<div id="ctxtnav" class="nav"></div>

<div id="content" class="ticket">
<h1>Create New Ticket</h1>
<?cs include:"site_newticket.cs" ?>
<form id="newticket" method="post" action="<?cs
  var:trac.href.newticket ?>#preview">
 <?cs if:trac.authname == "anonymous" ?>
  <div class="field">
   <label for="reporter">Your email or username:</label><br />
   <input type="text" id="reporter" name="reporter" size="40" value="<?cs
     var:newticket.reporter ?>" /><br />
  </div>
 <?cs /if ?>
 <div class="field">
  <label for="summary">Short summary:</label><br />
  <input id="summary" type="text" name="summary" size="80" value="<?cs
    var:newticket.summary ?>"/>
 </div><?cs
 if:len(newticket.fields.type.options) ?>
  <div class="field"><label for="type">Type:</label> <?cs
   call:hdf_select(newticket.fields.type.options, 'type',
                   newticket.type, 0) ?>
  </div><?cs
 /if ?>
 <div class="field">
  <label for="description">Full description (you may use <a tabindex="42" href="<?cs
    var:$trac.href.wiki ?>/WikiFormatting">WikiFormatting</a> here):</label><br />
  <textarea id="description" name="description" class="wikitext" rows="10" cols="78">
<?cs var:newticket.description ?></textarea><?cs
  if:newticket.description_preview ?>
   <fieldset id="preview">
    <legend>Description Preview</legend>
    <?cs var:newticket.description_preview ?>
   </fieldset><?cs
  /if ?>
 </div>

 <fieldset id="properties">
  <legend>Ticket Properties</legend>
  <input type="hidden" name="action" value="create" />
  <input type="hidden" name="status" value="new" />
  <table><tr><?cs set:num_fields = 0 ?><?cs
  each:field = newticket.fields ?><?cs
   if:!field.skip ?><?cs
    set:num_fields = num_fields + 1 ?><?cs
   /if ?><?cs
  /each ?><?cs set:idx = 0 ?><?cs
   each:field = newticket.fields ?><?cs
    if:!field.skip ?><?cs set:fullrow = field.type == 'textarea' ?><?cs
     if:fullrow && idx % 2 ?><?cs set:idx = idx + 1 ?><th class="col2"></th><td></td></tr><tr><?cs /if ?>
     <th class="col<?cs var:idx % 2 + 1 ?>"><?cs
       if:field.type != 'radio' ?><label for="<?cs var:name(field) ?>"><?cs
       /if ?><?cs alt:field.label ?><?cs var:field.name ?><?cs /alt ?>:<?cs
       if:field.type != 'radio' ?></label><?cs /if ?></th>
     <td<?cs if:fullrow ?> colspan="3"<?cs /if ?>><?cs
      if:field.type == 'text' ?><input type="text" id="<?cs
        var:name(field) ?>" name="<?cs
        var:name(field) ?>" value="<?cs var:newticket[name(field)] ?>" /><?cs
      elif:field.type == 'select' ?><select id="<?cs
        var:name(field) ?>" name="<?cs var:name(field) ?>"><?cs
        if:field.optional ?><option></option><?cs /if ?><?cs
        each:option = field.options ?><option<?cs
         if:option == newticket[name(field)] ?> selected="selected"<?cs /if ?>><?cs
         var:option ?></option><?cs
        /each ?></select><?cs
      elif:field.type == 'checkbox' ?><input type="hidden" name="checkbox_<?cs
        var:name(field) ?>" /><input type="checkbox" id="<?cs
        var:name(field) ?>" name="<?cs
        var:name(field) ?>" value="1"<?cs
        if:newticket[name(field)] ?> checked="checked"<?cs /if ?> /><?cs
      elif:field.type == 'textarea' ?><textarea id="<?cs
        var:name(field) ?>" name="<?cs
        var:name(field) ?>"<?cs
        if:field.height ?> rows="<?cs var:field.height ?>"<?cs /if ?><?cs
        if:field.width ?> cols="<?cs var:field.width ?>"<?cs /if ?>><?cs
        var:newticket[name(field)] ?></textarea><?cs
      elif:field.type == 'radio' ?><?cs set:optidx = 0 ?><?cs
       each:option = field.options ?><label><input type="radio" id="<?cs
         var:name(field) ?>" name="<?cs
         var:name(field) ?>" value="<?cs var:option ?>"<?cs
         if:ticket[name(field)] == option ?> checked="checked"<?cs /if ?> /> <?cs
         var:option ?></label> <?cs set:optidx = optidx + 1 ?><?cs
       /each ?><?cs
      /if ?></td><?cs
     if:idx % 2 || fullrow ?><?cs
      if:idx < num_fields - 1 ?></tr><tr><?cs
      /if ?><?cs 
     elif:idx == num_fields - 1 ?><th class="col2"></th><td></td><?cs
     /if ?><?cs set:idx = idx + #fullrow + 1 ?><?cs
    /if ?><?cs
   /each ?></tr>
  </table>
 </fieldset>

 <script type="text/javascript" src="<?cs
   var:htdocs_location ?>js/wikitoolbar.js"></script>

 <?cs if newticket.can_attach ?><p>
  <label><input type="checkbox" name="attachment"<?cs
    if:newticket.attachment ?> checked="checked"<?cs /if ?> />
    I have files to attach to this ticket
  </label>
 </p><?cs
 /if ?>

 <div class="buttons">
  <input type="submit" name="preview" value="Preview" accesskey="r" />&nbsp;
  <input type="submit" value="Submit ticket" />
 </div>
</form>

<div id="help">
 <strong>Note:</strong> See <a href="<?cs
   var:trac.href.wiki ?>/TracTickets">TracTickets</a> for help on using tickets.
</div>
</div>

<?cs include "footer.cs" ?>

Thanks.

[Christian Boos]

Installation issue, not much we can do about this.

Did you ever figured out what was the problem?