Workflow action to assign a ticket back to the previous owner

[kirean@…]

Hi

I'm working on a workflow where we want to be able to assign a ticket back to the previous owner. F.ex. when a ticket is in_QA we want to be able to fail the tests and automatically assign it back to the previous person. (Maybe it even should be able to assign it back to the previous developer? Like if a test person assigned the ticket to another tester..)

I'm trying to implement this my self locally now and my best shot right now is that I will create a new action set_owner_to_prev_owner and make an sql call to get the previous owner from ticket_change.

I'm not sure it's the proper way or if there are better alternatives.

[ThurnerRupert]

the set_owner could be generalised to allow "real" workflow by:

• set_owner(actor)
• an actor is either a person, or a role
• beeing hardcoded, or coming from a field/variable
• field/variable means: a field in the ticket, a field from the login (self), or, like you said,

[ThurnerRupert]

… read from ticket-change.

[ThurnerRupert]

added some brainstorming at the bottom of TracWorkflow.

[sid]

I was just thinking about this same problem for our workflow. My best option right now is to not change the owner, but use custom queries for testing dept based on the status change.

But the set_owner_back_to_previous action (or something equivalent) would be useful indeed.

[Eli Carter]

​wiki:AdvancedTicketWorkflowPlugin

Implemented as a plugin on trac-hacks. If parts of that plugin become "universally useful", we can pull them into core. (This will provide a proving ground for ideas.)