Enterprise workflow enhancements for request info

[kirean@…]

I'm trying to use the enterprise workflow and I stumbled upon some obstacles.

For example: A new ticket is created and assigned to a user. The user finds he needs more information so he presses request info. The ticket gets state infoneeded_new and the only actions available is provide_info and leave.

Suggestion:

1. Make it possible to assign a user when requesting more information. If in the infoneeded_new state I would like it to be automatically assigned to the reporter
2. It should alse be able to reassign a ticket in infoneeded_new state.

2. Can be fixed by adding the following to the workflow:

   reassign_infoneeded_new = infoneeded_new -> infoneeded_new
   reassign_infoneeded_new.name = reassign
   reassign_infoneeded_new.operations = set_owner
   reassign_infoneeded_new.permissions = TICKET_MODIFY
   

1. Looked easy but I found something unwanted in default_workflow.py. Apparently set_owner adds a "to" between the name and the assignee.

If I modify requestinfo_new to:

requestinfo_new = new -> infoneeded_new
requestinfo_new.name = request info from
requestinfo_new.operations = set_owner
requestinfo_new.permissions = TICKET_MODIFY

Then the output will be: request info from to

Isn't it better to remove the "to" from default_workflow.py and let the user configure the whole string in trac.ini instead?

Cheers / Erik

[kirean@…]

I did some changes locally:

Index: default_workflow.py
===================================================================
--- default_workflow.py (revision 5898)
+++ default_workflow.py (working copy)
@@ -214,18 +214,20 @@

             if owners == None:
                 owner = req.args.get(id, req.authname)
-                control.append(tag(['to ', tag.input(type='text', id=id,
+                control.append(tag([' ', tag.input(type='text', id=id,
                                                      name=id, value=owner)]))
                 hints.append(_("The owner will change"))
             elif len(owners) == 1:
-                control.append(tag('to %s' % owners[0]))
+                control.append(tag(' %s' % owners[0]))
                 hints.append(_("The owner will change to %s") % owners[0])
             else:
-                control.append(tag([_("to "), tag.select(
+                control.append(tag([_(" "), tag.select(
                     [tag.option(x, selected=(x == selected_owner or None))
                      for x in owners],
                     id=id, name=id)]))
                 hints.append(_("The owner will change"))
+        if 'set_owner_to_reporter' in operations:
+            hints.append(_("The owner will change to %s") % ticket['reporter'])
         if 'set_owner_to_self' in operations:
             hints.append(_("The owner will change to %s") % req.authname)
         if 'set_resolution' in operations:

And then I did change the workflow entries in trac.ini: *.name = reassign → *.name = reassign to

Cheers / Erik

[Morris]

+1 to removing "to" from the source and putting it in the workflow .ini — I ran into this exact thing today.

[Eli Carter]

Relevant to this ticket: ​wiki:AdvancedTicketWorkflowPlugin now provides set_owner_to_reporter and set_owner_to_previous operations.