#5727 closed defect (worksforme)
Some tickets lose 'actions'
| Reported by: | Owned by: | Jonas Borgström | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | ticket system | Version: | devel |
| Severity: | major | Keywords: | workflow |
| Cc: | Branch: | ||
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
I can't quite pinpoint the cause …
But some tickets I can no long change the 'status' of a ticket.
I.E. I cannot close it, re-assign it, etc. The only thing that is in the "action" section is "Leave as assigned".
Attachments (2)
Change History (9)
by , 17 years ago
| Attachment: | leave_as_assigned.jpg added |
|---|
by , 17 years ago
| Attachment: | leave_as_assigned.2.jpg added |
|---|
Screenshot of the trac ticket system disallowing 'actions' and only showing "leave as assigned".
comment:2 by , 17 years ago
OH:
I figured out WHEN this happens.
Any ticket that indicates "accepted" has this problem.
new, assigned, etc. don't have the above issue.
follow-up: 5 comment:4 by , 17 years ago
FIXED!
SOMEHOW, some tickets got into the state of "accepted".
And the [ticket-workflow] didn't account for this.
For the entry:
reassign = new,assigned,reopened -> new
Changed to:
reassign = new,assigned,accepted,reopened -> new
For the entry:
resolve = new,assigned,reopened -> closed
Changed to:
resolve = new,assigned,accepted,reopened -> closed
For each of the problematic tickets, I then "re-accepted", which put the ticket into the "assigned" state …
All good.
I still don't know how this issue came about though, but I'm glad I found the way through it.
comment:5 by , 17 years ago
| Keywords: | workflow added |
|---|---|
| Severity: | blocker → major |
Replying to fermulator@sympatico.ca:
FIXED!
SOMEHOW, some tickets got into the state of "accepted".
Did you temporarily installed the basic-workflow workflow?
comment:6 by , 17 years ago
| Resolution: | → worksforme |
|---|---|
| Status: | new → closed |
pls reopen if it still happens …
Screenshot of the trac ticket system disallowing 'actions' and only showing "leave as assigned".