default owner on new ticket creation

[makehavoc]

Hi There, We are running trac, and tickets are automatically created by our call centre as a request for us to do IT support work. The tickets are automatically assigned to nbellette. Now nbellette no longer works for the company, and I have taken over his role.

After scouring through the documentation (I am not a programmer, and dont understand all of the code), I cannot see how or where I can change the default owner/assigned value.

Ideally, when new tickets are created, the default owner/assigned to is my username and not nbellette (who no longer works for the company).

any assistance would be greatfully appreciated

[anonymous]

If you see how this ticket immediately defaults as assigned to: jonas. Where would I go in my trac system in order to adjust these settings? I cant see anything in trac-admin that looks appropriate.

Thank you for your time and assistance!

[Christian Boos]

The default assignee for a ticket is the "component owner". This can be changed using the trac-admin or the WebAdmin plugin, Ticket/component page.

component add <name> [owner]

    Add component

component chown <name> <owner>

    Change component owner

component list 

    Show components

component remove <name>

    Remove component

component rename <name> <newname>

    Rename component

If you have later on other support questions, better group them and send a mail on the Trac MailingList, thanks!