Notification is failing

[ashish]

Traceback (most recent call last):
  File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 387, in dispatch_request
    dispatcher.dispatch(req)
  File "/usr/lib/python2.4/site-packages/trac/web/main.py", line 237, in dispatch
    resp = chosen_handler.process_request(req)
  File "build/bdist.linux-i686/egg/tracdiscussion/core.py", line 72, in process_request
  File "build/bdist.linux-i686/egg/tracdiscussion/api.py", line 33, in render_discussion
  File "build/bdist.linux-i686/egg/tracdiscussion/api.py", line 503, in _do_action
  File "build/bdist.linux-i686/egg/tracdiscussion/notification.py", line 91, in notify
  File "/usr/lib/python2.4/site-packages/trac/notification.py", line 216, in notify
    Notify.notify(self, resid)
  File "/usr/lib/python2.4/site-packages/trac/notification.py", line 114, in notify
    self.begin_send()
  File "/usr/lib/python2.4/site-packages/trac/notification.py", line 287, in begin_send
    self.server.login(self.user_name, self.password)
  File "/usr/lib/python2.4/smtplib.py", line 587, in login
    raise SMTPAuthenticationError(code, resp)
SMTPAuthenticationError: (535, 'authentication failed (#5.7.1)')

[Emmanuel Blot]

From the error message, this error seems related to an authentication issue on the SMTP server, not to a blocker error in Trac.

1. Are you using TLS?
2. Have you enable the SMTP authentication in Trac?

Please post the [notification] section of your trac.ini file.

btw: please be fair with the severity field: this is not a blocking issue.

[Christian Boos]

No feedback, closing.

[camilo.perez@…]

I'm experiencing the same error. Here's the output of my error log…

Trac[web_ui] ERROR: Failure sending notification on change to ticket #22: (535, '5.7.0 authentication failed')
Traceback (most recent call last):
  File "/usr/lib/python2.3/site-packages/trac/ticket/web_ui.py", line 562, in _do_save
    tn.notify(ticket, newticket=False, modtime=now)
  File "/usr/lib/python2.3/site-packages/trac/ticket/notification.py", line 129, in notify
    NotifyEmail.notify(self, ticket.id, subject)
  File "/usr/lib/python2.3/site-packages/trac/notification.py", line 216, in notify
    Notify.notify(self, resid)
  File "/usr/lib/python2.3/site-packages/trac/notification.py", line 114, in notify
    self.begin_send()
  File "/usr/lib/python2.3/site-packages/trac/notification.py", line 287, in begin_send
    self.server.login(self.user_name, self.password)
  File "/usr/lib/python2.3/smtplib.py", line 583, in login
    raise SMTPAuthenticationError(code, resp)
SMTPAuthenticationError: (535, '5.7.0 authentication failed')

and here is the notification section

[notification]
smtp_enabled = true
smtp_server = localhost
smtp_from = trac@naivepixel.net
smtp_port = 25
smtp_replyto = trac@naivepixel.net
smtp_user =trac@naivepixel.net
smtp_password ={encripted}

[camilo.perez@…]

Sorry, I put my wrong email address instead of .net is .com, but in the app we use the .net address

[Emmanuel Blot]

Well, if SMTP authentication is failing, I don't think there's much Trac can do here:

You either used the wrong settings, or used a SMTP server that do not support these settings. A quick look at your settings shows that you're using the machine where Trac runs (localhost) with an unusual user name (as the username contains a domain). Are you sure about this?

[camilo.perez@…]

Yes I'm shure. I have setup mail services with other applications on my webserver this way. What I found out in my Hosting Service is this

'''Authentication''': The server uses pop-before-smtp authentication, so the settings for sending mail should not include any authentication. What this means is that the mail server will rely on a recent successful POP authentication result in order to send outgoing mail. If you find that you are sometimes being challenged for authentication, or encountering authentication issues when sending mail, change your mail client setting for "check for new messages" to a smaller time interval, say 2 or 3 minutes.

Here is the url to check out how to configure email settings on my provider. ​Eapps My question would be, does SMTPAuth uses pop first then smtp?

[Emmanuel Blot]

So here it is: the POP-before-SMTP hack is not supported by Trac.

There is a ticket about this feature, but I doubt it is ever implemented in Trac core, maybe some day as a plugin.

SMTP AUTH uses well SMTP authentication, TLS is also supported. POP-before-SMTP is not.