Edgewall Software

Opened 13 years ago

Closed 12 years ago

Last modified 12 years ago

#4244 closed enhancement (wontfix)

Adding human resouces capability to ticket assignment

Reported by: carlos@… Owned by: Alec Thomas
Priority: normal Milestone:
Component: ticket system Version: none
Severity: normal Keywords: plugin HR workflow
Cc: Branch:
Release Notes:
API Changes:


It would be useful to have a soft checking on developers capabilities in the process of assigning a ticket.

For instance, let's say Joe Schmoe is good at SVN integration and Mr Smith has been working on the Wiki engine. I would like to associate keywords with developers (SVN to Joe and Wiki to Smith) so that I can do a quick check of their capabilities before assigning one of them a ticket.

A hard check (i.e. not allowing or bugging the user if developer X doesn't have keyword Y) is undesired and probably will make more trouble then help.

Attachments (0)

Change History (5)

comment:1 by Emmanuel Blot, 13 years ago

This looks like a good candidate for a plugin, I don't think this could be part of the Trac core. See http://trac-hacks.org/#Request-a-Hack

wontfix ?

comment:2 by Alec Thomas, 13 years ago

Keywords: workflow added
Milestone: 0.11
Owner: changed from Jonas Borgström to Alec Thomas

Agreed that it shouldn't be part of core. This is a prime candidate for a WorkFlow plugin. Leave it open until WorkFlow is merged I reckon?

comment:3 by Emmanuel Blot, 13 years ago

Keywords: plugin added; ticket assignment removed

comment:4 by Eli Carter, 12 years ago

Resolution: wontfix
Status: newclosed

Workflow has been merged; and this is a plugin candidate. Closing as wontfix.

comment:5 by Christian Boos, 12 years ago

Milestone: 0.11.1

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