Edgewall Software

Opened 16 years ago

Closed 16 years ago

Last modified 16 years ago

#4044 closed enhancement (duplicate)

new ticket optionally uses templates too

Reported by: ThurnerRupert <rupert.thurner@…> Owned by: Jonas Borgström
Priority: normal Milestone:
Component: ticket system Version: devel
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:


it would be beneficial if one could choose a ticket description template out of a list when creating a new ticket, like it will be possible for wiki pages via PageTemplates.

Attachments (0)

Change History (5)

comment:1 by Christian Boos, 16 years ago

If so, that should be linked to the ticket type choice, don't you think?

It doesn't make sense to first select the type, then select from different "templates". I think that there should be one default description associated to each type. Switching the type should change the description content "on the fly", but only if it had not been already modified or if it's empty.

comment:2 by ThurnerRupert, 16 years ago

this would look nice i guess … but more complicated to implement, isn't it?

somehow it would be anyway nice if you may choose out of multiple templates for a type. this would allow to have type "task" and put change requests, meeting and minutes, etc in tickets.

for bugs and enhancements i'm not sure if it exists that you have different default contents depending on your component and priority.

maybe a "basic v1" and a "more complex v2" would make sense?

comment:3 by Christian Boos, 16 years ago

Milestone: 1.0

One alternative would be to start from "typical" tickets and clone them, as proposed in #4686.

comment:4 by ThurnerRupert <rupert.thurner@…>, 16 years ago

Resolution: duplicate
Status: newclosed

you r right, cloning would be even better … if there would be some possibility to choose one to clone for the new user entering a ticket.

close this as "inferior" ….

comment:5 by Christian Boos, 16 years ago

Milestone: 1.0

Modify Ticket

Change Properties
Set your email in Preferences
as closed The owner will remain Jonas Borgström.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from Jonas Borgström to the specified user.

Add Comment

E-mail address and name can be saved in the Preferences .
Note: See TracTickets for help on using tickets.