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Opened 15 years ago

Closed 15 years ago

Last modified 13 years ago

#395 closed defect (fixed)

Only people in the Cc field should be notified

Reported by: daniel Owned by: Jonas Borgström
Priority: high Milestone: 0.8
Component: ticket system Version:
Severity: normal Keywords:
Cc: toni.brkic@… Branch:
Release Notes:
API Changes:

Description

It should be possible to remove email addresses that are notified through email from a ticket.

Possibly, we should maintain a separate list of 'addresses to notify' and allow editing of this list. A separate view/form to edit this list would be sufficient.

Attachments (0)

Change History (14)

comment:1 by anonymous, 15 years ago

Summary: Unsubscribe to notificationOnly people in the Cc field should be notified

As jonas suggested, it'd be better if only ppl in the Cc field would get notified.. that way you can always edit that field.

Makes sense. :)

comment:2 by Jonas Borgström, 15 years ago

Status: newassigned

comment:3 by Jonas Borgström, 15 years ago

Resolution: fixed
Status: assignedclosed

Fixed in [842].

comment:4 by trac@…, 15 years ago

We've built pretty much our entire ticket infrastructure around putting the actual bug reporter (which may not be the person who submits the bug) in the reporter field, and now they don't get cc:ed any more…

Could this at least be an option, or could the reporter be added to the cc list by default (or optionally so, at least). Also, "cc" is a bad term if there is no more "to" address (i.e., reporter); perhaps, it should be renamed "Send notifications to:" or similar.

comment:5 by anonymous, 15 years ago

Cc: toni.brkic@… added

Is this really what one wants?

I would think more normal behaviour would be that anybody that comments or reports a ticket should be added to the cc:list.

And if the dont want to receive email notifications they should be able to remove them selfs from the cc:list.

I think that one can assume that if you add a comment to a ticket you interested in new comments/changes. So this should be default behaviour.

This also what I think most ppl assume is happening. I also think this will increase discussions about tickets and lead to better fixes.

comment:6 by et_brickner@…, 15 years ago

Severity: majornormal

I would expect the owner to recieve an email notifaction as well, we twicked our system to do that…

comment:7 by anonymous, 15 years ago

Resolution: fixed
Status: closedreopened

I am reopening this ticket since I think that Sabis comments are very valid and the ticket was closed before his comment.

Also the other ppl comments are quite valid.

Change the cc field to "Send notifications to:" and by default add ppl to this list.

Cheers,

T

comment:8 by daniel, 15 years ago

Resolution: worksforme
Status: reopenedclosed

We've built pretty much … and now they don't get cc:ed any more… Could this at least be an option, or could the reporter be added to the cc list by default (or optionally so, at least).

The option always_notify_reporter allows for this behavior (from [845]).

Regarding renaming the field, I think we'll hold up on that for now.

comment:9 by tonib, 15 years ago

Resolution: worksforme
Status: closedreopened

I think that there are more issues that have been raised after the ticket was closed the first time.

  • Owner should receive email when using option always_notify_reporter
  • Ppl that make comments should by default be added to cc list
  • Change the name of the cc field.

Maybe the ticket should have another milestone, but I think the above issues are bugs/enhancements that should be fixed. I'm reopening the ticket so that it doesnt 'dissappear'

comment:10 by daniel, 15 years ago

Resolution: worksforme
Status: reopenedclosed

to clarify:

  1. Owner is not necessarily an email address, so it's trickier than it seems.
  2. Automatically adding people to the Cc list was deemed a bad idea in discussions, since it means you can add other emails at random, and not have a way to "unsubscribe" to it. Thus, we're not going to add this to the current branch of Trac. In post-1.0, a user will be able to choose wether or not she receives notifications.
  3. Please file this suggestion as a separate ticket. As it stands, I am not in favor for renaming Cc.

Please try to maintain only one issue per ticket.

comment:11 by tonib, 15 years ago

Resolution: worksforme
Status: closedreopened

I am reopening it again since I still have which I think is valid points.

  1. I dont see the problem. The same thing is valid for the reporter, it is not necessarily an email address and Trac sends out email to the reporter. It should be fine to do the same for the owner as for the reporter. Now you can setup a system where

all user names are email addresses and the owner wont receive emails but the reporter will.

/Toni

comment:12 by daniel, 15 years ago

Milestone: 0.80.9

comment:13 by Christopher Lenz, 15 years ago

See also #222. The second attached patch adds a always_notify_owner option.

comment:14 by anonymous, 15 years ago

Milestone: 0.90.8
Resolution: fixed
Status: reopenedclosed

The discussed always_notify_owner option shall henceforth be tracked using #866.

The original issue this ticket was about was already implemented for 0.8.

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