Edgewall Software
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Opened 18 years ago

Last modified 9 years ago

#2616 new enhancement

Show ticket submission time in Change History

Reported by: johan.levin-atsign-lorensbergs.com Owned by:
Priority: low Milestone: next-major-releases
Component: ticket system Version: 0.9.3
Severity: minor Keywords:
Cc: arwyn.hughes@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description

It would be very useful if it were easier to figure out the exact date and time of a ticket's submission. Currently it's only shown as e.g. "three months ago" at the detailed ticket view instead of "2005-10-12 15:18". All modifications are shown with the exact second it happened, but not the original creation.
I suggest the time of creation is added to the Change History of the ticket view.

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Change History (6)

comment:1 by anonymous, 18 years ago

Milestone: 0.100.9.4
Summary: Show ticket submission timeShow ticket submission time in Change History

comment:2 by Christopher Lenz, 18 years ago

Milestone: 0.9.4
Priority: normallow

The exact date is available when hovering the mouse over the delta.

comment:3 by Christian Boos, 17 years ago

Milestone: 0.11
Resolution: fixed
Severity: normalminor
Status: newclosed

Since r4649 the date creation delta is shown as a link (pointing to the timeline), so it's more obvious that one can get additional informations when hovering over it.

Also, since r4766, the ticket change dates are also displayed as a delta, as this is more user-friendly and more consistent with the rest of the interface.

in reply to:  3 comment:4 by arwyn.hughes@…, 17 years ago

Cc: arwyn.hughes@… added
Resolution: fixed
Status: closedreopened

Replying to cboos:

Since r4649 the date creation delta is shown as a link (pointing to the timeline), so it's more obvious that one can get additional informations when hovering over it.

Also, since r4766, the ticket change dates are also displayed as a delta, as this is more user-friendly and more consistent with the rest of the interface.

I think the creation of a ticket should be part of its history. This would be more consistent than just displaying the creation date on hover.

Also all other changes to the ticket currently contain the username that changed it. So the username should be shown in the creation too. Something like 02/17/2007 03:42:02 PM created by cboos. My reason for wanting this is because currently to see who created a ticket I have to look at the "Reported by" field at the top of the ticket, and then scan the history for any occurrences where the reporter has been changed. If this was the first entry in the history, it would be a lot more obvious.

comment:5 by Christian Boos, 15 years ago

Milestone: 0.11-retriage0.13

comment:6 by Ryan J Ollos, 9 years ago

Owner: Jonas Borgström removed
Status: reopenednew

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