Opened 19 years ago
Last modified 9 years ago
#1333 closed defect
New tickets should have a default owner — at Initial Version
| Reported by: | Owned by: | Jonas Borgström | |
|---|---|---|---|
| Priority: | normal | Milestone: | 1.0 |
| Component: | ticket system | Version: | 0.8.1 |
| Severity: | minor | Keywords: | ticket notification default owner workflow verify bitesized |
| Cc: | shishz@… | Branch: | |
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
I think that when a ticket is raised it should be assigned to someone by default, as external bug reporters are not likely to know the names of developers on the project (and hence may leave new tickets unassigned). For example, I would not know who this ticket should be assigned to, and as such I haven't assigned it to anyone when raising it.
If a team is using email notification as their primary process for discovering new tickets, an unassigned ticket will not be discovered.
I think this could be solved in a number of ways, one is to notify one user delegated as the project manager.
Another solution may be related to #870.
Yet another might just be to document this and recommend users set up reports to deal with this problem.
