Ability to unaccept tickets

[jdv@…]

It would be nice if accepted tickets could be "unaccepted".

Also, if an previously accepted ticket is assigned to a different user, the ticket system should no longer mark that ticket as accepted.

[David Catmull]

I second the motion.

[Christian Boos]

You can do that by using the action reassign to: and clear that field.

(doing it now…)

[Christian Boos]

The status reverted to new.

So I guess this ticket can be closed

(if what was initially requested was an explicit unaccepted status, I think that this should be done in a custom workflow, once that's supported, not in the default workflow)

[Mitar]

Does not work if restrict_owner is set to true. You cannot clear the field in that case.

[Remy Blank]

Please don't reoppen 5-year old tickets, and open a new one instead. In this case, I'm not sure it's warranted, as this can be achieved easily with a custom workflow. So "worksforme" is definitely appropriate.