Opened 11 years ago
Closed 10 years ago
#11647 closed defect (invalid)
"Mark as duplicate of #" appears twice in Batch Modify
| Reported by: | Owned by: | ||
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| Priority: | normal | Milestone: | |
| Component: | ticket system | Version: | 1.0.1 |
| Severity: | normal | Keywords: | batch-modify |
| Cc: | Branch: | ||
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
If you open Batch Modify for a custom report that includes closed tickets, the "mark as duplicate of #" option is duplicated (see the screenshot).
This was first discovered on WordPress Trac instance (see https://meta.trac.wordpress.org/ticket/504), but it seems to be a Trac issue.
Attachments (1)
Change History (6)
by , 11 years ago
| Attachment: | trac-11647.png added |
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comment:1 by , 11 years ago
| Component: | report system → ticket system |
|---|---|
| Keywords: | batch-modify added |
comment:2 by , 11 years ago
comment:3 by , 11 years ago
comment:4 by , 10 years ago
The batch modify UI shows all the workflow actions that can be applied to some shown tickets. If the shown tickets are in different states (open, closed etc.), different sets of actions may be applicable to different tickets.
In your case, for the open tickets the action duplicate.name = mark as duplicate of # is shown, and for the closed tickets the action change_to_duplicate.name = mark as duplicate of # is shown. They look the same (because you configured them to look the same) but these are two different actions.
comment:5 by , 10 years ago
| Resolution: | → invalid |
|---|---|
| Status: | new → closed |
Makes sense, thanks for the clarification.
It seems to be a configuration issue in
[ticket-workflow]section or aTracDuplicatesworkflow plugin's issue. Could you please post your[ticket-workflow]settings?