Modify ↓
Opened 20 years ago
Closed 20 years ago
#1162 closed enhancement (duplicate)
Import email messages
| Reported by: | Owned by: | Jonas Borgström | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | ticket system | Version: | none |
| Severity: | normal | Keywords: | |
| Cc: | esasse@… | Branch: | |
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
It would be nice if Trac could automatically import messages from a mail account that receives bug report or user inquiries and create tickets for each one.
Attachments (0)
Change History (3)
comment:1 by , 20 years ago
comment:2 by , 20 years ago
| Cc: | added |
|---|
It should handle generic emails, but default values would be set to all fields that can't be read from email like component, version, severity, etc.
We should be able to configure more than one email account with different values, like tickets from bugreport@… would be created with default values different from tickets created from support@….
comment:3 by , 20 years ago
| Component: | general → ticket system |
|---|---|
| Resolution: | → duplicate |
| Status: | new → closed |
This is a duplicate of #250.
Note:
See TracTickets
for help on using tickets.
Is there some application or existing format that you're interested in importing, or are you simply looking for something to handle generic emails? If it's just a basic email, you can't really get any information other than the reporter, subject and description, so it would leave a lot of the information blank.