Edgewall Software
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Opened 12 years ago

Last modified 10 years ago

#10869 new enhancement

Recently changed items displayed in italic in reports

Reported by: l0co@… Owned by:
Priority: normal Milestone: undecided
Component: report system Version:
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

When I have the report showing only opened tickets, and I close come of them, the closed items are still displayed in report in italic for some time, cluttering the report itself. It should be possible to disable this feature somehow.

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Change History (4)

comment:1 by Ryan J Ollos <ryan.j.ollos@…>, 12 years ago

There is a way to filter them immediately. Just press the Update button, and the closed items will be removed.

comment:2 by Christian Boos, 11 years ago

Milestone: undecided

All the tickets for {20} from last year have probably been seen multiple times by now, yet are still to be triaged…

comment:3 by josh@…, 10 years ago

I'd love a way to disable this feature as well, or at least redesign it to make the changes more clear, as it's repeatedly confusing to my users. Further, the update button sometimes doesn't really update the results until it's hit a few times, or some time has passed. It's unclear what the rules are around this feature, and there doesn't seem to be any configuration options to dial it in.

comment:4 by Ryan J Ollos, 10 years ago

Would it be better to have a filter Show recently closed tickets?

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