Edgewall Software
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Opened 15 years ago

Closed 14 years ago

Last modified 13 years ago

#1083 closed enhancement (wontfix)

Priorities should not be settable with new tickets

Reported by: stephen@… Owned by: Jonas Borgström
Priority: normal Milestone:
Component: ticket system Version: 0.8
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:

Description

Is there a reason that the end user is able to set the priority on tickets? Having a priority distinct from Severity is useful for developers, but the end user shouldn't need to know (or be able to set) what priority a developer has over bugfixes, should they?

It's my opinion that having both present only serves to confuse end users, and should probably be left off…

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Change History (5)

comment:1 by Manuzhai, 15 years ago

What, don't your developers ever open a ticket themselves?

comment:2 by anonymous, 15 years ago

I also disgress. In our setup, the reporter from another department can indicate, how important the fix for the bug / the enhancement asked for etc. is for him.

comment:3 by jordi@…, 15 years ago

Yep. I've always seen Trac as an internal tool. I don't like the idea of showing the Wiki, timeline, or source code browser to customers.

Around here at least customers don't use bug trackers. They call, or send emails to the helpdesk/person in charge. We input things in.

comment:4 by anonymous, 15 years ago

End users should be able to have a way to input a ticket and gain information about it's progress. However, the email tool is probably the best way to do this.

comment:5 by Matthew Good, 14 years ago

Resolution: wontfix
Status: newclosed

I think the above comments provide enough reasons to leave the priority available when creating tickets.

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