Edgewall Software
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Opened 9 years ago

Last modified 4 years ago

#2642 new enhancement

Ticket view should optionally reflect smtp_always_cc value for better transparency

Reported by: seemant@… Owned by: eblot
Priority: low Milestone: unscheduled
Component: notification Version: 0.9.3
Severity: minor Keywords: notification
Cc:
Release Notes:
API Changes:

Description (last modified by eblot)

Summary says it all, come to think of it, but I'll paste the irc snippet that's relevant to this:

15:45 < cmlenz> seemant: I still don't understand why the current
                smtp_always_cc isn't sufficient for you
15:45 < seemant> cmlenz: I'm hoping it is, it's just nice to be able to see
                 that qa@ is actually cc'd on the ticket
15:46 < seemant> ie, the current method is non-transparent
15:46 -!- coderanger_work [n=coderang@vpnwl-228-2.net.rpi.edu] has joined #trac
15:47 -!- tag [n=chatzill@c-67-183-222-93.hsd1.wa.comcast.net] has joined #trac
15:47 < cmlenz> so simply adding the smtp_always_cc value to the *display* of
                the cc list (in the yellow ticket area) address that, right?
15:47 < seemant> yes!

Attachments (0)

Change History (9)

comment:1 Changed 9 years ago by anonymous

15:45 < cmlenz> seemant: I still don't understand why the current smtp_always_cc isn't sufficient for you
15:45 < seemant> cmlenz: I'm hoping it is, it's just nice to be able to see that qa@ is actually cc'd on the ticket
15:46 < seemant> ie, the current method is non-transparent
15:47 < cmlenz> so simply adding the smtp_always_cc value to the *display* of the cc list (in the yellow ticket area) address that, right?
15:47 < seemant> yes!

comment:2 Changed 9 years ago by anonymous

  • Component changed from general to ticket system

comment:3 Changed 9 years ago by eblot

  • Description modified (diff)

(adding verbatim tags to the description)

comment:4 Changed 9 years ago by eblot

  • Type changed from defect to enhancement

I don't think adding this info into the CC: field is a good idea:

  1. the values from the smtp_always_cc are read-only, but there's no current solution to reflect this special status. This would mean special filter/extraction from the CC field when CC field is updated. → a text info (r/o) could be placed next to the CC field can fit.
  2. this feature should be optional, as some admin may not want internal addresses to appear on the web pages

comment:5 Changed 9 years ago by cmlenz

About 1: I was suggesting only adding the address to the ticket view (the yellow area), not to the form control.

comment:6 Changed 9 years ago by eblot

My mistake, I've read the bug description too quickly ;-)

comment:7 Changed 8 years ago by cboos

  • Component changed from ticket system to notification
  • Milestone set to 0.12
  • Owner changed from jonas to eblot
  • Priority changed from normal to low
  • Severity changed from normal to minor

If implemented, should probably be optional: not all smtp_always_cc value are as informative as the one given in the example.

comment:8 Changed 4 years ago by rblank

  • Milestone changed from next-major-0.1X to unscheduled

comment:9 Changed 4 years ago by hasienda <hoff.st@…>

  • Summary changed from it would be nice if the ticket view would reflect the smtp_always_cc field just so that things are more transparent to Ticket view should optionally reflect smtp_always_cc value for better transparency

Shorten summary a bit to help with display readability and display in TicketQuery result lists.

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