Report with CustomFields

Here are some examples of how to generate simple custom reports from TracTicketsCustomFields.

Example 1

A report to show a Milestone summarize time inverted, new field test_one is Time to resolve a Ticket.

Enjoy!

Trac.ini

[ticket-custom]
test_one = text
test_one.label = Inverted Time

Custom SQL

SELECT 
   milestone as Proyectos,
   sum(p.value) as Tiempo_Invertido
   FROM ticket t, ticket_custom p
   WHERE p.ticket = t.id and p.name = 'test_one'
   group by milestone
   ORDER BY milestone

BTW.Sorry my English and short text.

Example 2

Here's another longer example … I have four fields in my ticket_custom, and I want them all to be seen in the report. If the existing field was a NULL, the report code adds the word "None" to the output, so I'm getting rid of that with a CASE statement. The main magic is the series of LEFT OUTER JOINs, which let me access each field of ticket_custom in turn.

SELECT DISTINCT 

   id AS ticket,
   (CASE WHEN c.value ISNULL THEN '' ELSE c.value END) AS charge,
   (CASE WHEN n.value ISNULL THEN '' ELSE n.value END) AS nocharge,
   (CASE WHEN s.value ISNULL THEN '' ELSE s.value END) AS sitevisit,
   (CASE WHEN o.value ISNULL THEN '' ELSE o.value END) AS oohours,
   milestone AS customer,
   summary, component, status 

  FROM ticket t,enum p

  LEFT OUTER JOIN ticket_custom c ON
       (t.id=c.ticket AND c.name='charge')

  LEFT OUTER JOIN ticket_custom n ON
       (t.id=n.ticket AND n.name='noncharge')

  LEFT OUTER JOIN ticket_custom s ON
       (t.id=s.ticket AND s.name='sitevisit')

  LEFT OUTER JOIN ticket_custom o ON
       (t.id=o.ticket AND o.name='oohours')

  WHERE (p.name=t.priority AND p.type='priority' AND status='closed')
 
  ORDER BY milestone

Example 3

Going by the philosophy, you can never have too many examples, here's another one:

I added a custom ticket field to provide an idea of the percentage of the ticket completed so far. This is a simple dropdown list where the developer can log their progress to the nearest 20%.

So in my trac.ini I added:

[ticket-custom]
progress = select
progress.label = Percent completed
progress.options = 0|20|40|60|80|100
progress.value = 0

Then to generate a simple report containing the new field, based on the default 'Active Tickets' report, I ended up with this:

SELECT p.value AS __color__,
   id AS ticket, summary, component, version, milestone, severity,
   (CASE status WHEN 'assigned' THEN owner||' *' ELSE owner END) AS owner,
   time AS created,
   changetime AS _changetime, description AS _description,
   reporter AS _reporter,
  (CASE WHEN c.value = '0' THEN 'None' ELSE c.value END) AS progress
  FROM ticket t LEFT OUTER JOIN ticket_custom c ON t.id = c.ticket AND c.name = 'progress'
     JOIN enum p ON p.name = t.priority AND p.type='priority'
  WHERE status IN ('new', 'assigned', 'reopened')
  ORDER BY p.value, milestone, severity, time

Notes

• the OUTER JOIN is the key to getting this to work
• I'm not totally fluent in SQL, so this may not be the simplest way, but it works for me