Changes between Version 16 and Version 17 of NewTicket

Timestamp:

Sep 30, 2010, 6:37:25 PM (14 years ago)

Author:

Christian Boos

Comment:

Make the big red box a bit scarier

NewTicket

@@ -1 +1 @@
 = Important: Read This Before Creating a Ticket =
 {{{
-#!div class=important style="border: double red"
+#!div class="important" style="border: double red; padding-left: 2em"
+== Is this really the Trac instance you're looking for?
+You are about to file a ticket against the Trac instance used to manage the development **of the Trac project** itself.
 
-** This is not your local Trac! ** You are about to file a ticket against the Trac instance used to manage the development ''of the Trac project itself''.
-Note that also that most plugins for Trac are not maintained here.
+Note also that most of the plugins for Trac are not maintained here, but usually on TracHacks.
 
-'''This is not a demo or test system''',
-if you'd like to see how Trac works, either [TracDownload download] 
-and [TracInstall install] it locally, or play with the [/demo-0.12] site.
+== This is not a demo or test system!
+If you'd like to see how Trac works, either [TracDownload download] 
+and [TracInstall install] it locally (it's easy), or play with the [/demo-0.12] site.
 
-'''This is not the place to ask for support and installation questions''',
-use the [MailingList mailing list] or [IrcChannel IRC channel],
+== This is not the place to ask for support and installation questions!
+Use the [MailingList mailing list] or [IrcChannel IRC channel],
 you'll reach a bigger number of people likely to help you.
 
@@ -25 +26 @@
 Due to some ambiguous spelling on old error pages, Trac users were directed to create a ticket on this site whenever an internal error occurred in the Trac site they're using. '''If you're not the administrator of the Trac site''', please don't create a ticket here but rather inform your Trac administrator about the problem (he's the only one able to fix it anyway).
 
-Also, '''if you have an issue with some other software''' (Pidgin, MacPorts, VirtualBox, etc.) for which the development is managed using Trac, be careful to create a ticket ''on their instance of Trac'', not here (which is the Trac for Trac itself).
+Also, '''if you have an issue with some other software''' (Pidgin, MacPorts, VirtualBox, etc.) for which the development is managed using Trac, be careful to create a ticket ''on their instance of Trac'', not here (which is the Trac for Trac itself). 
+
+Failing this, we'll close the ticket as invalid with the WrongTrac notice.
 
 Finally, '''if the problem concerns a Trac ''plugin'' ''', there is no point in creating a ticket on this site either. You should report it to the plugin's maintainer (for example, on http://trac-hacks.org if the plugin is hosted there - in this case, don't forget to specify the right ''component'' for the plugin, or the plugin maintainer won't notice).
+
+Failing this, we'll close the ticket as cantfix with the PluginIssue notice.
 
 Now if you're a Trac administrator, you've found a genuine bug in Trac, then there's a good chance '''you're not the first person''' to notice it...