Edgewall Software

Changes between Version 3 and Version 4 of InstallationIssue


Ignore:
Timestamp:
Jan 27, 2010, 6:00:59 PM (13 years ago)
Author:
Christian Boos
Comment:

add direct link to googlegroups and emphasize searching for similar support queries

Legend:

Unmodified
Added
Removed
Modified
  • InstallationIssue

    v3 v4  
    77
    88Reasons for this are multiple, but the most important ones are:
     9 - this is distracting us from doing real development on Trac. Unless proven otherwise; the fact that you had some trouble installing or configuring the software is ''not'' indicative of a bug (of course it does happen at times, but it's not the most common situation).
    910 - '''you'll reach a wider audience on the Trac-user MailingList''' and will likely prompt someone who faced the same issue to help you go through; if that does happen, don't forget to watch Trac-users yourself and give back some of your time if you know how to help someone else!
    10  - this is distracting us from doing real development on Trac. Unless proven otherwise; the fact that you had some trouble installing or configuring the software is ''not'' indicative of a bug (of course it does happen at times, but it's not the most common situation).
    11 
     11 
     12But once again, before sending a mail on Trac-users, be sure you looked at the existing information, either in this Trac or in [http://groups.google.com/group/trac-users past Trac-users mails].