Changes between Version 3 and Version 4 of CookBook/Notification/Email

Timestamp:

Mar 12, 2017, 2:26:35 PM (7 years ago)

Author:

Peter Suter

Comment:

ReplyToTicketOwnerEmailDecorator

CookBook/Notification/Email

@@ -44 +44 @@
 
 See also: #3054
+
+== Reply-To Ticket Owner
+Some projects want to replies to ticket email notifications to be directly sent to the ticket owner's email address.
+
+1. Create a [TracDev/PluginDevelopment#Singlefileplugins single file plugin] that implements [wiki:TracDev/PluginDevelopment/ExtensionPoints/trac.notification.api.IEmailDecorator IEmailDecorator]:
+{{{#!python
+# -*- coding: utf-8 -*-
+#
+# Copyright (C) 2017 Edgewall Software
+# All rights reserved.
+#
+# This software is licensed as described in the file COPYING, which
+# you should have received as part of this distribution. The terms
+# are also available at http://trac.edgewall.org/wiki/TracLicense.
+#
+# This software consists of voluntary contributions made by many
+# individuals. For the exact contribution history, see the revision
+# history and logs, available at http://trac.edgewall.org/log/.
+
+from trac.core import Component, implements
+from trac.notification.api import IEmailDecorator
+from trac.notification.mail import RecipientMatcher, set_header
+
+class ReplyToTicketOwnerEmailDecorator(Component):
+    """Use the ticket owner in the Reply-To header in notification emails."""
+
+    implements(IEmailDecorator)
+
+    def decorate_message(self, event, message, charset):
+        if event.realm != 'ticket':
+            return
+        owner = event.target['owner']
+        matcher = RecipientMatcher(self.env)
+        owner = matcher.match_from_author(owner)
+        if owner:
+            set_header(message, 'Reply-To', owner, charset)
+}}}
+
+==== Variations
+* Reply to ticket ''updater'' by changing `event.target['owner']` to `event.author`.
+
+----
+See also: #6789, #10578
 
 == Reply-To Ticket Notification Emails