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Editing CookBook/Configuration/DocumentManagement
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= Document management system {{{#!box info **Note:** This page is under development. }}} Trac is perfect as document management system when viewing documents as tasks. It is perfect for high volume fax incoming and processing. In one particular case 661,124 documents/tickets have been processed and the set up still works in production environments. The key features that we needed: * Being able to assign tickets and transfer them between people. * Being able to view attachments easily, write comments, and index. * Being able to create your own "type" aka "milestone : incoming, other, changes, cancellations, renewals. * Being able to load and create tickets automatically via xml-rpc. * Being able to add your own custom fields "tracking number". * Being able to set up a search on main page by using the query to build multiple links tracking #, "my tickets", "incoming tickets", new, not assigned change tickets. * Begin able to batch assign tickets to an individual (part of Trac core). * Being able to move tickets to another Trac to a different department through [th:TicketMoverPlugin]. We average ~600 incoming tickets a day. The sender of the message populates the "reported by" field. The message can be either an email or a fax. In the former case the plugin Email2Trac is used. If you think of your problems as "tasks" then Trac is suitable for use as a Document Management System.
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