Edgewall Software

Ticket #7176 (new defect)

Opened 7 months ago

Workflow actions indistinguishable from user changes

Reported by: ecarter Owned by: ecarter
Priority: normal Milestone: 0.11-retriage
Component: ticket system Version: devel
Severity: normal Keywords:
Cc:

Description

  • someone writes a workflow action that modifies a user-modifiable ticket field
  • user selects that action, and previews the change
  • user selects a different action
  • user previews or submits changes

The changes made by the workflow action will still be present; they will not be reverted.

Internally, the code does not differentiate between user changes and workflow changes across a preview.

The correct behavior here, particularly in cases where the user modifies the same fields as the workflow, is open for debate.

Attachments

Add/Change #7176 (Workflow actions indistinguishable from user changes)

Author



Change Properties
<Author field>
Action
as new
as The resolution will be set. Next status will be 'closed'
to The owner will change from ecarter. Next status will be 'new'
The owner will change from ecarter to anonymous. Next status will be 'assigned'
 
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