Edgewall Software

Custom Notification Subscriptions

  1. Subscribe to all ticket notifications
  2. Subscribe to new created tickets
  3. Unsubscribe from ticket updates without comments
  4. Subscribe to ticket changes with blocker severity
  5. Subscribe to ticket change replies
  6. Subscribe via custom ticket field

Subscriptions allow site administrators and users to subscribe to notifications under different conditions. TracNotification customizations can often be implemented with a short plugin. Some examples of custom subscriptions are given on this page.

Subscribe to all ticket notifications

The [notification] smtp_always_cc config option will send all notifications to the specified address. Without plugins this is the same as all ticket notifications, but some plugins may send non-ticket notifications that you don't want to send to that address. Then it may be useful to have a [notification] ticket_always_cc config option that will only send all ticket notifications to the specified address:

  1. Create a single file plugin that implements INotificationSubscriber: 
    # -*- coding: utf-8 -*-
#
# Copyright (C) 2017 Edgewall Software
# All rights reserved.
#
# This software is licensed as described in the file COPYING, which
# you should have received as part of this distribution. The terms
# are also available at http://trac.edgewall.org/wiki/TracLicense.
#
# This software consists of voluntary contributions made by many
# individuals. For the exact contribution history, see the revision
# history and logs, available at http://trac.edgewall.org/log/.

from trac.core import Component, implements
from trac.notification.api import INotificationSubscriber
from trac.notification.mail import RecipientMatcher

class TicketAlwaysEmailSubscriber(Component):
    """Implement a policy to send an email to a certain address for all ticket
    notifications.

    Controlled via the ticket_always_cc and smtp_always_bcc option in the
    notification section of trac.ini.
    """

    implements(INotificationSubscriber)

    def matches(self, event):
        if event.realm != 'ticket':
            return
        matcher = RecipientMatcher(self.env)
        klass = self.__class__.__name__
        format = 'text/plain'
        priority = 0
        for address in self._get_address_list():
            recipient = matcher.match_recipient(address)
            if recipient:
                sid, authenticated, address = recipient
                yield (klass, 'email', sid, authenticated, address, format,
                       priority, 'always')

    def description(self):
        return None  # not configurable

    def requires_authentication(self):
        return False

    def default_subscriptions(self):
        return ()

    def _get_address_list(self):
        section = self.config['notification']
        def getlist(name):
            return section.getlist(name, sep=(',', ' '), keep_empty=False)
        return set(getlist('ticket_always_cc')) | \
               set(getlist('ticket_always_bcc'))
  2. Configure the [notification] ticket_always_cc (or ..._bcc) config option.

See also: #9148

Subscribe to new created tickets

Note: This subscriber was added to Trac in release 1.2.3.

Some projects / users want to subscribe only to newly created ticket notifications:

  1. Create a single file plugin that implements INotificationSubscriber: 
    # -*- coding: utf-8 -*-
#
# Copyright (C) 2017 Edgewall Software
# All rights reserved.
#
# This software is licensed as described in the file COPYING, which
# you should have received as part of this distribution. The terms
# are also available at http://trac.edgewall.org/wiki/TracLicense.
#
# This software consists of voluntary contributions made by many
# individuals. For the exact contribution history, see the revision
# history and logs, available at http://trac.edgewall.org/log/.

from trac.core import Component, implements
from trac.notification.api import INotificationSubscriber
from trac.notification.model import Subscription
from trac.util.translation import _

class NewTicketSubscriber(Component):
    """Subscribe to new created tickets."""

    implements(INotificationSubscriber)

    # INotificationSubscriber methods

    def matches(self, event):
        if event.realm != 'ticket':
            return
        if event.category != 'created':
            return

        klass = self.__class__.__name__
        for s in Subscription.find_by_class(self.env, klass):
            yield s.subscription_tuple()

    def description(self):
        return _("Any ticket is created")

    def default_subscriptions(self):
        return []

    def requires_authentication(self):
        return False
  2. Users can manage this subscription in their preferences.

See also: #6613

Unsubscribe from ticket updates without comments

Some projects / users don't want to subscribe to ticket notifications if only some ticket properties were changed but no comment was added:

  1. Create a single file plugin that implements INotificationSubscriber: 
    # -*- coding: utf-8 -*-
#
# Copyright (C) 2017 Edgewall Software
# All rights reserved.
#
# This software is licensed as described in the file COPYING, which
# you should have received as part of this distribution. The terms
# are also available at http://trac.edgewall.org/wiki/TracLicense.
#
# This software consists of voluntary contributions made by many
# individuals. For the exact contribution history, see the revision
# history and logs, available at http://trac.edgewall.org/log/.

from trac.core import Component, implements
from trac.notification.api import INotificationSubscriber
from trac.notification.model import Subscription
from trac.util.translation import _

class TicketPropSubscriber(Component):
    """Subscribe to (or unsubscribe from) ticket updates without
    comments."""

    implements(INotificationSubscriber)

    # INotificationSubscriber methods

    def matches(self, event):
        if event.realm != 'ticket':
            return
        if event.category != 'changed':
            return
        if event.comment != '':
            return

        klass = self.__class__.__name__
        for s in Subscription.find_by_class(self.env, klass):
            yield s.subscription_tuple()

    def description(self):
        return _("Only ticket props are changed")

    def default_subscriptions(self):
        return []

    def requires_authentication(self):
        return False
  2. Users can manage this subscription in their preferences. Add a rule to Never notify: Only ticket props are changed to unsubscribe from ticket notifications where only ticket props are changed.

See also: #10326

Subscribe to ticket changes with blocker severity

Some projects / users want to subscribe only to ticket notifications where certain ticket field values are set. For example maybe some users are interested in tickets with blocker severity:

  1. Create a single file plugin that implements INotificationSubscriber: 
    # -*- coding: utf-8 -*-
#
# Copyright (C) 2017 Edgewall Software
# All rights reserved.
#
# This software is licensed as described in the file COPYING, which
# you should have received as part of this distribution. The terms
# are also available at http://trac.edgewall.org/wiki/TracLicense.
#
# This software consists of voluntary contributions made by many
# individuals. For the exact contribution history, see the revision
# history and logs, available at http://trac.edgewall.org/log/.

from trac.core import Component, implements
from trac.notification.api import INotificationSubscriber
from trac.notification.model import Subscription
from trac.util.translation import _

class BlockerSeverityTicketSubscriber(Component):
    """Subscribe to tickets with severity blocker."""

    implements(INotificationSubscriber)

    # INotificationSubscriber methods

    def matches(self, event):
        if event.realm != 'ticket':
            return
        ticket = event.target
        if ticket['severity'] != 'blocker':
            return

        klass = self.__class__.__name__
        for s in Subscription.find_by_class(self.env, klass):
            yield s.subscription_tuple()

    def description(self):
        return _("Ticket with severity 'blocker' is created or modified")

    def default_subscriptions(self):
        return []

    def requires_authentication(self):
        return False
  2. Users can manage this subscription in their preferences.

Variations

  • Change 'severity' to 'priority' or some other ticket field, and / or 'blocker' to some other value.
  • Only consider changes to a specific ticket field by checking for example event.changes['fields']['severity']['new'].
  • Create complex combinations of multiple ticket field with boolean operators and, or, not etc.

See also: #11758

Subscribe to ticket change replies

Some users only want to be notified when someone replies to their ticket changes.

  1. Create a single file plugin that implements INotificationSubscriber: 
    # -*- coding: utf-8 -*-
#
# Copyright (C) 2017 Edgewall Software
# All rights reserved.
#
# This software is licensed as described in the file COPYING, which
# you should have received as part of this distribution. The terms
# are also available at http://trac.edgewall.org/wiki/TracLicense.
#
# This software consists of voluntary contributions made by many
# individuals. For the exact contribution history, see the revision
# history and logs, available at http://trac.edgewall.org/log/.

from trac.core import Component, implements
from trac.notification.api import INotificationSubscriber, NotificationSystem
from trac.notification.mail import RecipientMatcher
from trac.notification.model import Subscription
from trac.ticket.model import Ticket
from trac.util.translation import _

class ReplyToTicketSubscriber(Component):
    """Subscribe to new created tickets."""

    implements(INotificationSubscriber)

    # INotificationSubscriber methods

    def matches(self, event):
        if event.realm != 'ticket':
            return
        if event.category != 'changed':
            return
        if not event.changes:
            return

        replyto_author = self._get_replyto_author(event)
        matcher = RecipientMatcher(self.env)
        recipient = matcher.match_recipient(replyto_author)
        if not recipient:
            return
        sid, auth, addr = recipient

        # Default subscription
        for s in self.default_subscriptions():
            yield s[0], s[1], sid, auth, addr, s[2], s[3], s[4]

        if sid:
            klass = self.__class__.__name__
            for s in Subscription \
                     .find_by_sids_and_class(self.env, ((sid, auth),), klass):
                yield s.subscription_tuple()

    def description(self):
        return _("My ticket change is replied to")

    def default_subscriptions(self):
        klass = self.__class__.__name__
        return NotificationSystem(self.env).default_subscriptions(klass)

    def requires_authentication(self):
        return False

    def _get_replyto_author(self, event):
        if 'comment' in event.changes['fields'] and \
                'old' in event.changes['fields']['comment'] and \
                '.' in event.changes['fields']['comment']['old']:
            old = event.changes['fields']['comment']['old']
            replyto_comment = old.split('.', 1)[0]
            replyto_change = event.target.get_change(replyto_comment)
            if replyto_change and 'comment' in replyto_change['fields']:
                return replyto_change['fields']['comment']['author']
  2. Users can manage this subscription in their preferences.

See also: #12728

Subscribe via custom ticket field

Custom ticket fields can be configured to behave like an additional Cc field. For example a tester field can notify employees responsible for testing a feature, separately from other Cc'd users.

  1. Create a custom ticket fields tester.
  2. Create a single file plugin that implements INotificationSubscriber: 
    # -*- coding: utf-8 -*-
#
# Copyright (C) 2018 Edgewall Software
# All rights reserved.
#
# This software is licensed as described in the file COPYING, which
# you should have received as part of this distribution. The terms
# are also available at http://trac.edgewall.org/wiki/TracLicense.
#
# This software consists of voluntary contributions made by many
# individuals. For the exact contribution history, see the revision
# history and logs, available at http://trac.edgewall.org/log/.

from trac.core import Component, implements
from trac.notification.api import INotificationSubscriber, NotificationSystem
from trac.notification.mail import RecipientMatcher
from trac.notification.model import Subscription
from trac.web.chrome import Chrome

class TesterCustomFieldSubscriber(Component):
    """Subscriber for custom ticket field."""

    implements(INotificationSubscriber)
   
    field_name = 'tester'

    # INotificationSubscriber methods

    def matches(self, event):
        if event.realm != 'ticket':
            return
        if event.category not in ('created', 'changed', 'attachment added',
                                  'attachment deleted'):
            return

        # Custom field with comma-separated string. Parse to set.
        chrome = Chrome(self.env)
        to_set = lambda field: set(chrome.cc_list(field))
        field_set = to_set(event.target[self.field_name] or '')

        # Harvest previous field values
        if 'fields' in event.changes and self.field_name in event.changes['fields']:
            field_set.update(to_set(event.changes['fields'][self.field_name]['old']))

        matcher = RecipientMatcher(self.env)
        klass = self.__class__.__name__
        sids = set()
        for field in field_set:
            recipient = matcher.match_recipient(field)
            if not recipient:
                continue
            sid, auth, addr = recipient

            # Default subscription
            for s in self.default_subscriptions():
                yield s[0], s[1], sid, auth, addr, s[2], s[3], s[4]
            if sid:
                sids.add((sid, auth))

        for s in Subscription.find_by_sids_and_class(self.env, sids, klass):
            yield s.subscription_tuple()

    def description(self):
        return "Ticket that I'm listed in as %s is modified" % self.field_name

    def default_subscriptions(self):
        klass = self.__class__.__name__
        return NotificationSystem(self.env).default_subscriptions(klass)

    def requires_authentication(self):
        return True
  3. Users can manage this subscription in their preferences.
  4. A default subscription can be configured in the TracIni#notification-subscriber-section: 
    [notification-subscriber]
always_notify_tester = TesterCustomFieldSubscriber
Last modified 5 years ago Last modified on Feb 20, 2019, 9:58:53 PM
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