Edgewall Software
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Opened 15 years ago

Closed 15 years ago

#8096 closed enhancement (duplicate)

search for tickets automatically when creating new ticket

Reported by: anonymous Owned by:
Priority: low Milestone:
Component: search system Version: 0.11.1
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

A nice feature would be an automatic callback when entering a new ticket (just after entering the summary), showing existing tickets that match keywords in the summary box. Stackoverflow (see ​http://stackoverflow.com/questions/ask) implements this very nicely.

It's a way of unobtrusively forcing people to search for existing tickets before filing a new ticket.

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Change History (1)

comment:1 by Christian Boos, 15 years ago

Resolution: → duplicate
Status: new → closed

Great idea!

Quite ironically, it's not the first time such an idea has been proposed…

Duplicate of #1069, see also TracDev/Proposals/NewTicketDuplicateCheck.

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