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Opened 8 years ago

Closed 7 years ago

#3338 closed defect (worksforme)

Can't file new ticket with IE 6

Reported by: james.moger@… Owned by: jonas
Priority: normal Milestone:
Component: ticket system Version: 0.9.5
Severity: normal Keywords: SSPI iexplorer
Cc:
Release Notes:
API Changes:

Description

I just upgraded from 0.8.4 to 0.9.5. Everything went smoothly except no one can create new tickets from IE6. This is a nuisance because the net admin does not install Firefox or any alternative browser on each workstation.

After you fill in the ticket info and click Submit, Trac responds with either a message saying that the ticket must have a summary or that the ticket must have a description.

I realize that there are many variants & hotfixes to contend with for IE compatability. I'll attach a screenshot of the about box for version info.

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Change History (10)

comment:1 Changed 8 years ago by james.moger@…

Hmm…

Can't attach my image. Ok.

IE 6.0.2800.1106.xpsp2.050301-1526 Update versions: SP1; 3283

comment:2 Changed 8 years ago by eblot

Are you using SSPI authentication ?

Do you experience the same issue whether you're authenticated or not (anonymous user) ?

comment:3 Changed 8 years ago by cboos

(as a side note, adding an attachment worked for me, using IE 6.0.2800.1106.xpsp_sp2_gdr.050301-1519 — no idea what's the differences between our 2 versions)

comment:4 follow-up: Changed 8 years ago by james.moger@…

Funny that you mention it. Yes, I am using SSPI authentication. As for the authenticated/anonymous issue… we have disabled all non-view anonymous access.

comment:5 in reply to: ↑ 4 Changed 8 years ago by eblot

Replying to james.moger@transonic.com:

Funny that you mention it. Yes, I am using SSPI authentication.

Unfortunately, the SSPI+Apache+IE combination is known to have a lot of issues. Search for SSPI or NTLM in the Trac ticket DB and see for yourself.

Try disabling SSPI and using any other authentication scheme to double check that the issue comes from SSPI authentication.

comment:6 Changed 8 years ago by awbacker@…

  • Summary changed from Can't file new ticket with IE 6 to Possible fix?

Possibly a partial fix?

I found this while searching for the same problem but phrased slightly differently. I have tried it, and I can now respond to a ticket or post a new one using Trac .10b1/IE7/Apache 2.0.55/mod_python/auth-sspi 1.0.4-b1

http://lists.edgewall.com/archive/trac/2005-April/002594.html

It looks like you wrap a copy of the SSPI config into the <POST> section of the main area. Make a little sense, since IE is actually dropping the POST data and maybe this add some directive that makes it not behave badly. I am not sure what exactly is *required* though, but I did add the SSPIDomain directive.

<Loction "/trac/proj1">
    <Limit POST>
        sspi config
    </Limit>
</Loction>
<Location "/trac/proj1/login">
    sspi config
</Location>

Just remember, if you turn on SSPIOmitDomain, turn it on in both places. Also, if you have issues with that there is (in 10b1 at least) an option in trac.ini to igore auth username case.

  • Andrew

comment:7 Changed 8 years ago by awbacker@…

  • Summary changed from Possible fix? to Can't file new ticket with IE 6?

sorry for the summary change

comment:8 Changed 7 years ago by sid

  • Summary changed from Can't file new ticket with IE 6? to Can't file new ticket with IE 6

#1343 has been marked as a duplicate.

comment:9 Changed 7 years ago by Norbert Unterberg <nepo@…>

We had similar troubles on some of our client machines with IE. They went away after I added

SSPIPerRequestAuth On 

to Trac's apache configuraion. This option is available since mod_auth_sspi version 1.0.4.

I do not know the reasons or implications, but after that change our IE users stopped complaining about this problem.

comment:10 Changed 7 years ago by cboos

  • Keywords SSPI iexplorer added
  • Resolution set to worksforme
  • Status changed from new to closed

If someone is still experiencing a problem with this, and the workarounds described here don't work, then please reopen.

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