Edgewall Software

Ticket #3269 (closed enhancement: duplicate)

Opened 2 years ago

Last modified 2 years ago

cc only on substantial changes

Reported by: fumanchu@… Owned by: jonas
Priority: normal Milestone:
Component: ticket system Version: 0.9b1
Severity: normal Keywords: cc notification email
Cc:

Description

We've started using Trac for generic project management at my company. I've got several custom fields for tracking hours worked, estimates, cost, etc. These all work great.

Partly due to the number of custom fields, some of my users have complained that the number of emails being sent from Trac is overwhelming, to the point of "boy who cried wolf" syndrome; that is, they're being deleted without being read. I think the majority of that complaint can be resolved in my case by sending notifications to names in the CC list only if the ticket.get_changelog() contains 'comment' or 'description' changes. The owner and reporter will still be notified on all changes.

Patch attached which uses a config entry to accomplish this.

Attachments

cc_on_comment.diff (2.0 KB) - added by fumanchu@… 2 years ago.
Notify cc recipients only on certain field changes

Change History

Changed 2 years ago by fumanchu@…

Notify cc recipients only on certain field changes

Changed 2 years ago by eblot

  • keywords notification email added; notify removed

If you want to submit patches, please submit them against the /trunk if the patch is about a new feature.
The /branches/0.9-stable development branch is for bug fixing only, and won't support new feature.

Unfortunetaly, the notification code has been somewhat reworked from 0.9 to 0.10, so there are few chances the patch can be integrated into the current code base.

See also #1459.

Changed 2 years ago by sid

  • status changed from new to closed
  • resolution set to duplicate

Looks like a duplicate of #2073 and #4056.

Add/Change #3269 (cc only on substantial changes)

Author



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