Edgewall Software
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Ticket #3054 (reopened enhancement)

Opened 6 years ago

Last modified 2 years ago

Include attached files with added attachment e-mail notifications for tickets.

Reported by: oscarmv@… Owned by: jonas
Priority: normal Milestone: unscheduled
Component: notification Version: 0.9.5
Severity: normal Keywords: attachments notification email
Cc:
Release Notes:
API Changes:

Description

When adding an attachment to a ticket, the notification e-mail sent should include it as an attachment.

An option could be added to limit this feature to files of up to a certain size.

Attachments

Change History

comment:1 Changed 6 years ago by anonymous

  • Resolution set to invalid
  • Status changed from new to closed

Adding attachments to a ticket does not produce a notification.

comment:2 Changed 6 years ago by jonas

  • Resolution invalid deleted
  • Status changed from closed to reopened

Any reason why we should not send notification e-mails when attachments are added?

A link to the attachment is probably better than attaching it to the notification e-mail, this way we avoid having to add another "maximum file size" option.

comment:3 Changed 6 years ago by eblot

This could be a potential security issue, as an attached file might contain a malware.

I think a URL to the actual file would be a better solution.

comment:4 Changed 6 years ago by eblot

See also #2259

comment:5 Changed 5 years ago by cboos

  • Component changed from ticket system to notification
  • Milestone set to 0.12

comment:6 Changed 3 years ago by Asheesh Agrawal <asheesh.agrawal@…>

ny update on whether this feature is still active and being looked at??

comment:7 Changed 2 years ago by rblank

  • Milestone changed from next-major-0.1X to unscheduled
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