Add feedback status for tickets that are automatically closed after N days if no activity

[xuefer@…]

there's a "feedback" status in bug system http://bugs.php.net. i think it's nice to introduce it into trac ticket system too. all in feedback tickets will be closed automatically within N days, with some cron job.

[sid]

The link you want is probably http://qa.php.net/handling-bugs.php instead. The choice quote is this:

If a bug is in "feedback" status it will close automatically if the bug reporter doesn't answer after two weeks.

This could be a useful addition to Trac, especially since some of the tickets I've been digging through are a year old without any further feedback from the original poster. But this can also just be a manual process as well. In #3393, there is a Report that shows active tickets by last modified date that could be useful for this.

[cboos]

We're currently discussing a similar needinfo status, and it's quite likely that this will go in the default opensource and enterprise workflows.

[cboos]

Those two sample workflows have now indeed an infoneeded status. See :

• source:tags/trac-0.11b1/contrib/workflow/opensource-workflow.ini
• source:tags/trac-0.11b1/contrib/workflow/enterprise-workflow.ini