Create and respond to tickets via email

[kurt]

I'd like to be able to create and respond to tickets using email, since I tend to do quite a bit of work in a disconnected state and it would make for an easy way to queue up tickets.

In theory, it would work something like this:

1. I create an email address (like trac-ticket@…)
2. Trac checks a pop mailbox every so often for new email
3. New emails are turned into tickets

This is relatively straightforward. When emails come in, they could be assigned default values for the various properties. Ideally, these could be specified on a per email basis: trac-feature@… could get various default values I've specified to match features requests, while trac-bug@… could have default values that match bug reports.

The second portion of this would involve parsing and applying email responses to the appropriate tickets. When I respond to a trac email notification, it could parse out the new response and put it as a ticket response. This would be divine, and would totally make my life easier.

Our users have been trying to respond to email notifications on tickets, since this is the way our real "ticketing system" works for things. I've been forced to manually handle those emails and do essentially what Python could be doing for me.

[eblot]

Have you checked out http://trac-hacks.org/wiki/EmailtoTracScript ?

Anyway, Trac Core is a web application, so this kind of feature should be implemented as plug-in or the like, I don't see such a feature implemented in Trac Core...

[kurt]

Nope, I haven't seen that, I'll check it out. I even looked but couldn't find it. :)

[sid]

Replying to eblot:

I don't see such a feature implemented in Trac Core...

Agreed. Reopen if you really think it belongs in Trac core, but the plugin should work for most people.