Edgewall Software

Ticket #250 (closed enhancement: wontfix)

Opened 5 years ago

Last modified 9 months ago

Email tickets to Trac

Reported by: daniel Owned by: daniel
Priority: high Milestone: 0.9
Component: ticket system Version:
Severity: normal Keywords:
Cc: esasse@…

Description

A MTA filter to receive tickets via email.

Case: Emailing trac-bugs@… should automatically create a ticket from the email.

It should take Trac Message-ID headers into account to recognize replies to ticket notifications. If an email is a reply to a ticket notification, its contents should be added as a comment to the ticket.

Attachments

Change History

Changed 5 years ago by daniel

  • milestone changed from 0.7 to 0.8

Changed 4 years ago by daniel

  • priority changed from normal to high
  • milestone changed from 0.8 to 0.9

Changed 4 years ago by daniel

  • milestone changed from 0.9 to 2.0

Not critical. In the 2.0 redesign we can give email a better thought than a simple add-on.

Changed 4 years ago by cmlenz

  • cc esasse@… added

#1162 has been marked as duplicate of this ticket.

Changed 4 years ago by mgood

#1476 has been marked as a duplicate of this ticket.

Changed 3 years ago by mgood

  • status changed from new to closed
  • resolution set to fixed
  • milestone changed from 2.0 to 0.9

This was actually fixed months back in [1261]

See source:/trunk/contrib/emailfilter.py#latest

Changed 9 months ago by Simon Litchfield <simon@…>

  • status changed from closed to reopened
  • resolution fixed deleted

Yes, 1261 added support for email creating NEW tickets. However, it doesn't read headers to recognise when an email is actually a reply to an existing ticket - in which case, it should add the contents of the reply as a comment - as the original ticket description points out.

Changed 9 months ago by Simon Litchfield <simon@…>

  • status changed from reopened to closed
  • resolution set to wontfix

See here https://subtrac.sara.nl/oss/email2trac

Add/Change #250 (Email tickets to Trac)

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