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Ticket #1989 (closed enhancement: duplicate)

Opened 6 years ago

Last modified 6 years ago

Need a "need info" status

Reported by: Chris Petersen <xris*siliconmechanics.com> Owned by: jonas
Priority: normal Milestone:
Component: ticket system Version: devel
Severity: normal Keywords:
Cc:
Release Notes:
API Changes:

Description

Too many times a user will create a ticket, the maintainer will reply with a need for more information, but the ticket stays as status "new". Would be very helpful to be able to "resolve" a ticket to "need info" (or at least set a checkbox) in order to emphasize that it's waiting for input from the user, rather than waiting for the developer.

Could even some day add stuff like "expire ticket after X days if no reply", send nag emails, etc.

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Change History

comment:1 Changed 6 years ago by Chris Petersen <xris*siliconmechanics.com>

  • Version changed from 0.8.4 to devel

comment:2 Changed 6 years ago by mgood

  • Resolution set to duplicate
  • Status changed from new to closed

Customization of ticket states and resolutions is covered by #869.

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