Edgewall Software

Changes between Initial Version and Version 1 of Ticket #12205


Ignore:
Timestamp:
Sep 10, 2015, 6:05:07 PM (9 years ago)
Author:
Ryan J Ollos
Comment:

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  • Ticket #12205

    • Property Keywords ticket._old subject_template removed
    • Property Owner set to Ryan J Ollos
    • Property Status new → assigned
    • Property Milestone → 1.2

  • Ticket #12205 – Description

    initial v1  
    1 The previous ticket values are not available in the notification system. When a ticket is created, ticket.insert is called. When a ticket is updated, ticket.save_changes is called. Both of those function reset ticket._old.
     1The previous ticket values are not available in the notification system. When a ticket is created, `ticket.insert` is called. When a ticket is updated, `ticket.save_changes` is called. Both of those function reset `ticket._old`.
    22
    3 (associated SO link: http://stackoverflow.com/questions/32473999/notification-e-mail-subject-template-based-on-old-ticket-status/32491215#32491215)
     3(see SO:32473999)