Opened 9 years ago
Last modified 4 years ago
#12205 closed defect
ticket._old not available in ticket_subject_template — at Initial Version
| Reported by: | Tim Pohlmann | Owned by: | |
|---|---|---|---|
| Priority: | normal | Milestone: | 1.3.1 |
| Component: | notification | Version: | |
| Severity: | normal | Keywords: | |
| Cc: | Branch: | ||
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
The previous ticket values are not available in the notification system. When a ticket is created, ticket.insert is called. When a ticket is updated, ticket.save_changes is called. Both of those function reset ticket._old.
(associated SO link: http://stackoverflow.com/questions/32473999/notification-e-mail-subject-template-based-on-old-ticket-status/32491215#32491215)
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