|Version 14 (modified by 10 years ago) ( diff ),|
Report with TracTicketsCustomFields
Here are some examples of how to generate simple custom reports from TracTicketsCustomFields.
A report to show a Milestone summarize time inverted, new field test_one is Time to resolve a Ticket.
[ticket-custom] test_one = text test_one.label = Inverted Time
SELECT milestone as Project, sum(p.value) as Inverted_Time FROM ticket t, ticket_custom p WHERE p.ticket = t.id and p.name = 'test_one' group by milestone ORDER BY milestone
Here's another longer example … I have four fields in my ticket-custom, and I want them all to be seen in the report. If the existing field was a NULL, the report code adds the word "None" to the output, so I'm getting rid of that with a CASE statement. The main magic is the series of LEFT OUTER JOINs, which let me access each custom field in turn.
[ticket-custom] charge = text charge.label = Charge noncharge = text noncharge.label = Non charge sitevisit = text sitevisit.label = Site visit oohours = text oohours.label = Hours
SELECT DISTINCT id AS ticket, (CASE WHEN c.value ISNULL THEN '' ELSE c.value END) AS charge, (CASE WHEN n.value ISNULL THEN '' ELSE n.value END) AS nocharge, (CASE WHEN s.value ISNULL THEN '' ELSE s.value END) AS sitevisit, (CASE WHEN o.value ISNULL THEN '' ELSE o.value END) AS oohours, milestone AS customer, summary, component, status FROM ticket t,enum p LEFT OUTER JOIN ticket_custom c ON (t.id=c.ticket AND c.name='charge') LEFT OUTER JOIN ticket_custom n ON (t.id=n.ticket AND n.name='noncharge') LEFT OUTER JOIN ticket_custom s ON (t.id=s.ticket AND s.name='sitevisit') LEFT OUTER JOIN ticket_custom o ON (t.id=o.ticket AND o.name='oohours') WHERE (p.name=t.priority AND p.type='priority' AND status='closed') ORDER BY milestone
Going by the philosophy, you can never have too many examples, here's another one:
I added a custom ticket field to provide an idea of the percentage of the ticket completed so far. This is a simple dropdown list where the developer can log their progress to the nearest 20%.
[ticket-custom] progress = select progress.label = Percent completed progress.options = 0|20|40|60|80|100 progress.value = 0
Then to generate a simple report containing the new field, based on the default 'Active Tickets' report, I ended up with this:
SELECT p.value AS __color__, id AS ticket, summary, component, version, milestone, severity, (CASE status WHEN 'assigned' THEN owner||' *' ELSE owner END) AS owner, time AS created, changetime AS _changetime, description AS _description, reporter AS _reporter, (CASE WHEN c.value = '0' THEN 'None' ELSE c.value END) AS progress FROM ticket t LEFT OUTER JOIN ticket_custom c ON t.id = c.ticket AND c.name = 'progress' JOIN enum p ON p.name = t.priority AND p.type='priority' WHERE status IN ('new', 'assigned', 'reopened') ORDER BY p.value, milestone, severity, time
- the OUTER JOIN is the key to getting this to work
- I'm not totally fluent in SQL, so this may not be the simplest way, but it works for me
I have added a few custom fields to track roughly the amount of work spent on each ticket. One field is the estimated work (in days) and the iother is the actual work (in days). I needed a simple report to summarize the total amount of work for each milestone: estimated and actual.
[ticket-custom] estimate = text estimate.label = Estimate actual = text actual.label = Actual
SELECT milestone AS Iteration, SUM(estimate.value) AS Estimate, SUM(actual.value) AS Actual FROM ticket t LEFT OUTER JOIN ticket_custom estimate ON (t.id=estimate.ticket AND estimate.name='estimate') LEFT OUTER JOIN ticket_custom actual ON (t.id=actual.ticket AND actual.name='actual') GROUP BY milestone
We wanted to add the ability to add a due date to a ticket. Due dates can be added in either date format m/d/y or y/m/d The report groups the tickets in three buckets,Due Today, Over Due, and Future
[ticket-custom] duedate = text duedate.label = Due Date
SELECT p.value AS __color__, (CASE WHEN IF (STR_TO_DATE(d.value,'%m/%d/%Y') <> '0000-00-00', STR_TO_DATE(d.value,'%m/%d/%Y'),STR_TO_DATE(d.value,'%Y/%m/%d')) > CURDATE() THEN 'Future Tickets' WHEN IF (STR_TO_DATE(d.value,'%m/%d/%Y') <> '0000-00-00', STR_TO_DATE(d.value,'%m/%d/%Y'),STR_TO_DATE(d.value,'%Y/%m/%d')) = CURDATE() THEN 'Today Tickets' ELSE 'Over Due Tickets' END) AS __group__, id AS ticket, IF (STR_TO_DATE(d.value,'%m/%d/%Y') <> '0000-00-00', STR_TO_DATE(d.value,'%m/%d/%Y'),STR_TO_DATE(d.value,'%Y/%m/%d')) AS 'Due Date', summary, component, version, milestone, t.type AS type, owner, status, time AS created, changetime AS _changetime, description AS _description, reporter AS _reporter FROM (ticket t) LEFT JOIN enum p ON p.name = t.priority AND p.type = 'priority' LEFT JOIN ticket_custom d ON t.id = d.ticket AND d.name = 'duedate' WHERE status <> 'closed' AND (STR_TO_DATE(d.value,'%Y/%m/%d') <> '0000-00-00' OR STR_TO_DATE(d.value,'%m/%d/%Y') <> '0000-00-00') GROUP BY ticket ORDER BY __group__ DESC, CAST(p.value AS signed), milestone, t.type, time