Changes between Version 12 and Version 13 of TracFaq

Timestamp:

Apr 7, 2014, 5:12:25 AM (10 years ago)

Author:

Ryan J Ollos

Comment:

Backlash characters in notification emails. Refs #11572.

TracFaq

@@ -55 +55 @@
 
 **A:** You most certainly forgot to stop and restart your server during an upgrade. The zip importer  mechanism keeps an internal cache which has trouble detecting replaced files, so a restart is needed (see TracUpgrade#ZipImportError). Do it now.
+
+==== Q: Why do ticket notification emails contain unexpected backslash characters?
+
+You installed Trac from PyPI using `easy_install` or `pip`, along with Genshi 0.7. Your ticket notification emails have unexpected backslash characters (for an example, see #11572).
+
+**A:** This is due to a defect in Genshi 0.7 (genshi:#569). Until Genshi 0.7.1 is released, your options are:
+ * Downgrade to Genshi 0.6.1
+ * Convert the line endings of the ticket notification email template from `CRLF` to `LF`. For example, on a Unix-like system you can run the following from the directory in which the egg is installed (you may need elevated privileges, and your egg may have a different name depending on your Trac and Python versions):
+ {{{#!sh
+ dos2unix Trac-1.0.1-py2.7.egg/trac/ticket/templates/ticket_notify_email.txt
+}}}
 
 === Upgrade troubleshooting