Ticket Types

Warning: this feature is not yet availble in the mainline Trac

Rationale

When creating a new ticket, Trac enables you to select the appropriate type for that ticket. Indeed, a ticket can represent anything ranging from a problem report, a support request, an idea for a new feature or actually any artifact that fits in your development process.

Among issue trackers, Trac was initially on the undifferentiated camp, everything was treated the same and it was only from the description that one could tell in which category a ticket would fit.

However, the need for a more structured partitioning of the ticket type appeared (e.g. #919, #1399) and several Trac sites where actually tweaking the severity field to be the ticket type, or creating TracTicketsCustomFields for that purpose.

Now, with the ticket type field, one is able to store this information as part of the core properties of the ticket, which permits to display the type of a ticket in more interesting places, usually next to the ticket number.

How does it look like?

in the Ticket page's title:	​http://projects.edgewall.com/trac/attachment/wiki/TicketTypes/tt_title.png?format=raw
in the TracTimeline:	​http://projects.edgewall.com/trac/attachment/wiki/TicketTypes/tt_timeline.png?format=raw
Also, it's the first field you can select when creating a new ticket:	​http://projects.edgewall.com/trac/attachment/wiki/TicketTypes/tt_new.png?format=raw

What if I don't like ticket types?

No problem. With trac-admin, you can use the ticket_type to perform a few things on ticket types:

• list
• add
• delete
• rename

If you delete all ticket types, then the feature is gone! Trac will work the same way it ever did, without ticket types.