|Version 20 (modified by 10 years ago) ( diff ),|
Important: Read This Before Creating a Ticket
When to not create a ticket here
Due to some ambiguous spelling on old error pages, Trac users were directed to create a ticket on this site whenever an internal error occurred in the Trac site they're using. If you're not the administrator of the Trac site, please don't create a ticket here but rather inform your Trac administrator about the problem (he's the only one able to fix it anyway).
Also, if you have an issue with some other software (Pidgin, MacPorts, VirtualBox, etc.) for which the development is managed using Trac, be careful to create a ticket on their instance of Trac, not here (which is the Trac for Trac itself).
Failing this, we'll close the ticket as invalid with the WrongTrac notice.
Finally, if the problem concerns a Trac plugin, there is no point in creating a ticket on this site either. You should report it to the plugin's maintainer (for example, on http://trac-hacks.org if the plugin is hosted there - in this case, don't forget to specify the right component for the plugin, or the plugin maintainer won't notice). Likewise, ideas for new plugins are best expressed as "Request a Hack" tickets on that community site, or directly shared with a larger public on the Trac MailingList (pick Trac-dev if you intend to contribute on the coding).
Failing this, we'll close the ticket as cantfix with the PluginIssue notice.
Now if you're a Trac administrator, you've found a genuine bug in Trac, then there's a good chance you're not the first person to notice it… Please take the time to search for an already existing ticket. A good tip is to look for the verbatim text of the error you're seeing, e.g.
Alternatively, you can directly look at the list of open issues using a custom query, e.g. all known defects, grouped by component.
The advantage of finding a pre-existing ticket is that there's often an existing workaround, or a patch waiting for feedback. In this case, please take the next step and participate at the bug fixing.
Yes, I think I've found a new bug
Then please, by all means let us know!
If the issue has security implications, then you should send a mail to
email@example.com rather than create a ticket, so that we get a chance to fix the problem before it is disclosed to the world ;-)
Of course, improvement ideas (preferably with patches!) are also welcomed, and you can also create enhancement requests.
If the issue is really a small glitch or a quick suggestion, and can be explained very concisely, then try the shortcut way and add it in the TracIdeas/ pages instead!
— The TracTeam