Edgewall Software

Version 2 (modified by Christian Boos, 14 years ago) ( diff )

Added three reasons when to not create a ticket

Important: Read This Before Creating a Ticket

You are about to file a ticket against Trac.

Please note that this is not a demo or test system. Rather, it is used for the development of Trac itself. If you'd like to see how Trac works, either download and install it locally, or check the unofficial demo site.

Support and installation questions should be asked on the mailing list or IRC channel, not filed as tickets. Also, please check whether the issue you've encountered has been reported before.

For us to be able to help you and resolve your issue as fast as possible, please check the new ticket guidelines to make sure you're not leaving out some vital information.

When to not create a ticket here

Due to some ambiguous spelling on old error pages, Trac users were directed to create a ticket on this site whenever an internal error occurred in the Trac site they're using. If you're not the administrator of the Trac site, please don't create a ticket here but rather inform your Trac administrator about the problem.

Also, if you have an issue with other some software (Pidgin, MacPorts) for which the development is managed using Trac, be careful to create a ticket on their instance of Trac, not here (which is the Trac for Trac itself).

Finally, if the problem concerns a Trac plugin, there is no point creating a ticket on this site either. You should rather report it to the plugins maintainer (for example, at http://trac-hacks.org if the plugin is hosted there - don't forget to specify the right component for the plugin, or the plugin maintainer won't notice).

Note: See TracWiki for help on using the wiki.