Edgewall Software

Changes between Version 5 and Version 6 of NewTicket


Ignore:
Timestamp:
Mar 11, 2008, 6:51:11 PM (16 years ago)
Author:
Mark Mc Mahon
Comment:

Some gramatical changes

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  • NewTicket

    v5 v6  
    2525Due to some ambiguous spelling on old error pages, Trac users were directed to create a ticket on this site whenever an internal error occurred in the Trac site they're using. '''If you're not the administrator of the Trac site''', please don't create a ticket here but rather inform your Trac administrator about the problem (he's the only one able to fix it anyway).
    2626
    27 Also, '''if you have an issue with other some software''' (Pidgin, MacPorts, etc.) for which the development is managed using Trac, be careful to create a ticket ''on their own instance of Trac'', not here (which is the Trac for Trac itself).
     27Also, '''if you have an issue with some other software''' (Pidgin, MacPorts, etc.) for which the development is managed using Trac, be careful to create a ticket ''on their instance of Trac'', not here (which is the Trac for Trac itself).
    2828
    29 Finally, '''if the problem concerns a Trac ''plugin'' ''', there is no point in creating a ticket on this site either. You should rather report it to the plugin's maintainer (for example, on http://trac-hacks.org if the plugin is hosted there - in this case, don't forget to specify the right ''component'' for the plugin, or the plugin maintainer won't notice).
     29Finally, '''if the problem concerns a Trac ''plugin'' ''', there is no point in creating a ticket on this site either. You should report it to the plugin's maintainer (for example, on http://trac-hacks.org if the plugin is hosted there - in this case, don't forget to specify the right ''component'' for the plugin, or the plugin maintainer won't notice).
    3030
    31 Now you're a Trac administrator, you've found a genuine bug in Trac, then there's a good chance '''you're not the first person''' to notice it...
     31Now if you're a Trac administrator, you've found a genuine bug in Trac, then there's a good chance '''you're not the first person''' to notice it...
    3232Please take the time to search for an already existing ticket.
    3333A good tip is to look for the verbatim text of the error you're seeing, e.g.
     
    5151Then proceed to [/newticket?type=defect create the bug report].
    5252
    53 Of course, improvements ideas (preferably with patches!) are also welcomed, and you can also [/newticket?type=enhancement create enhancement requests].
     53Of course, improvement ideas (preferably with patches!) are also welcomed, and you can also [/newticket?type=enhancement create enhancement requests].
    5454
    5555And please, please, '''don't''' create test tickets, we prefer spending our time improving Trac rather than fighting spam. Thanks for your comprehension.