Changes between Version 1 and Version 2 of NewTicket

Timestamp:

Mar 11, 2008, 9:41:42 AM (16 years ago)

Author:

Christian Boos

Comment:

Added three reasons when to not create a ticket

NewTicket

@@ +1 @@
+= Important: Read This Before Creating a Ticket =
 {{{
-#!div class=important style="border: solid red"
+#!div class=important style="border: double red"
 
 You are about to file a ticket against Trac.
@@ -21 +22 @@
 }}}
 
+== When to ''not'' create a ticket here ==
+Due to some ambiguous spelling on old error pages, Trac users were directed to create a ticket on this site whenever an internal error occurred in the Trac site they're using. '''If you're not the administrator of the Trac site''', please don't create a ticket here but rather inform your Trac administrator about the problem.
 
+Also, '''if you have an issue with other some software''' (Pidgin, MacPorts) for which the development is managed using Trac, be careful to create a ticket ''on their instance of Trac'', not here (which is the Trac for Trac itself).
+
+Finally, '''if the problem concerns a Trac plugin''', there is no point creating a ticket on this site either. You should rather report it to the plugins maintainer (for example, at http://trac-hacks.org if the plugin is hosted there - don't forget to specify the right ''component'' for the plugin, or the plugin maintainer won't notice).
+
+