Edgewall Software

Changes between Version 5 and Version 6 of InstallationIssue


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Timestamp:
Mar 16, 2015, 10:12:05 PM (9 years ago)
Author:
figaro
Comment:

Removed emoticon

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  • InstallationIssue

    v5 v6  
    1 = Installation issues should not be reported as defects =
     1= Installation issues should not be reported as defects
    22
    33About [NewTicket#Important:ReadThisBeforeCreatingaTicket support] questions:[[br]]
    44 ''Support and installation questions should be asked on the [wiki:MailingList mailing list] or [wiki:IrcChannel IRC channel], not filed as tickets. Also, please check whether the issue you've encountered has been reported before.''
    55
    6 If you're reading this, it's likely because we closed your ticket with a ''wontfix'' or ''invalid'' resolution. We did so because our policy is to use this bug tracker exclusively for tracking bug reports (''defect''s) or enhancement requests (''enhancement''s) but ''not'' for troubleshooting your installation issues.
     6If you're reading this, it is likely that we closed your ticket with a ''wontfix'' or ''invalid'' resolution. We did so because our policy is to use this bug tracker exclusively for tracking bug reports (''defect''s) or enhancement requests (''enhancement''s) but ''not'' for troubleshooting your installation issues.
    77
    88Reasons for this are multiple, but the most important ones are:
     
    1313
    1414For example:
    15  - if you experience some slowness, be sure to go through the check list from the TracPerformance page
     15 - if you experience some slowness, go through the check list from the TracPerformance page
    1616 - if you have trouble reaching your Subversion repository, have a look at the TracSubversion page
    17  - if you have problems with your database, be sure to read the DatabaseBackend#BackendSpecificInstallationInstructions and the more specific pages listed from there as appropriate (PySqlite, MySqlDb, ...)
    18  - etc., the [/search] page is your friend ;-)
     17 - if you have problems with your database, read the DatabaseBackend#BackendSpecificInstallationInstructions and the more specific pages listed from there as appropriate (PySqlite, MySqlDb, ...)
     18 - and as always, the [/search] page is your friend.