| | 1 | = Installation issues should not be reported as defects = |
| | 2 | |
| | 3 | About [NewTicket#Important:ReadThisBeforeCreatingaTicket support] questions:[[br]] |
| | 4 | ''Support and installation questions should be asked on the mailing list or IRC channel, not filed as tickets. Also, please check whether the issue you've encountered has been reported before.'' |
| | 5 | |
| | 6 | If you're reading this, it's likely because we closed your ticket with a ''wontfix'' or ''invalid'' resolution. We did so because our policy is to use this bug tracker exclusively for tracking bug reports (''defect''s) or enhancement requests (''enhancement''s) but ''not'' for troubleshooting your installation issues. |
| | 7 | |
| | 8 | Reasons for this are multiple, but the most important ones are: |
| | 9 | - you'll reach a wider audience on the Trac-user MailingList and will likely prompt someone who faced the same issue to help you go through; if that does happen, don't forget to watch Trac-users yourself and give back some of your time if you know how to help someone else! |
| | 10 | - this is distracting us from doing real development on Trac. Unless proven otherwise; the fact that you had some trouble installing or configuring the software is ''not'' indicative of a bug (of course it does happen at times, but it's not the most common situation). |
| | 11 | |
