Edgewall Software

Changes between Version 1 and Version 2 of CookBook/Notification/Templates


Ignore:
Timestamp:
Jul 30, 2018, 10:46:46 AM (14 months ago)
Author:
figaro
Comment:

Use email in favor of e-mail

Legend:

Unmodified
Added
Removed
Modified
  • CookBook/Notification/Templates

    v1 v2  
    1 == Customizing e-mail content for MS Outlook
     1== Customizing email content for MS Outlook
    22
    3 MS Outlook normally presents plain text e-mails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].
     3MS Outlook normally presents plain text emails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of email template.
    44
    55Replace the following second row in the template:
     
    2323
    2424The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook.
     25
    2526{{{#!div style="margin: 1em 1.75em; border:1px dotted"
    2627{{{#!html
     
    5859}}}
    5960
    60 **Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which are to be part of the mail, then they have to be added to `sel`. Example:
     61**Important**: Only those ticket fields that are listed in `sel` are part of the HTML email. If you have defined custom ticket fields which are to be part of the email, then they have to be added to `sel`. Example:
    6162{{{
    6263   sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
    6364}}}
    6465
    65 However, the solution is still a workaround to an automatically HTML-formatted e-mail.
     66However, the solution is still a workaround to an automatically HTML-formatted email.