Changes between Version 1 and Version 2 of CookBook/Notification/Templates
- Timestamp:
- Jul 30, 2018, 10:46:46 AM (6 years ago)
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CookBook/Notification/Templates
v1 v2 1 == Customizing e -mail content for MS Outlook1 == Customizing email content for MS Outlook 2 2 3 MS Outlook normally presents plain text e -mails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].3 MS Outlook normally presents plain text emails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of email template. 4 4 5 5 Replace the following second row in the template: … … 23 23 24 24 The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook. 25 25 26 {{{#!div style="margin: 1em 1.75em; border:1px dotted" 26 27 {{{#!html … … 58 59 }}} 59 60 60 **Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which are to be part of themail, then they have to be added to `sel`. Example:61 **Important**: Only those ticket fields that are listed in `sel` are part of the HTML email. If you have defined custom ticket fields which are to be part of the email, then they have to be added to `sel`. Example: 61 62 {{{ 62 63 sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2'] 63 64 }}} 64 65 65 However, the solution is still a workaround to an automatically HTML-formatted e -mail.66 However, the solution is still a workaround to an automatically HTML-formatted email.