Signed Tickets

Some projects require a special workflow where tickets can be signed.

This recipe shows steps to implement various aspects of such a feature using a combination of configuration, existing plugins and a small custom permission policy containing the authorization rules.

Goals

1. Users with TICKET_SIGN permission can sign tickets.
2. Signed tickets are considered closed with resolution signed.
3. Signed tickets are read only, except to users with TICKET_ADMIN permission.
4. Signed tickets are visually distinguished.

Steps

TICKET_SIGN permission

Enable the optional component ExtraPermissionsProvider and configure a new permission:

[extra-permissions]
_perms = TICKET_SIGN

Sign workflow step

Configure your workflow adding a step to resolve as signed:

[ticket-workflow]
sign = new -> closed
sign.permissions = TICKET_SIGN
sign.operations = set_resolution
sign.set_resolution = signed

Readonly logic

Create a single file plugin that implements IPermissionPolicy:

from trac.core import *
from trac.perm import IPermissionPolicy
from trac.ticket.model import Ticket

class ReadonlySignedTickets(Component):
    implements(IPermissionPolicy)

    def check_permission(self, action, username, resource, perm):
        if resource is None or resource.realm != 'ticket' or \
                resource.id is None or action == 'TICKET_VIEW' or \
                action == 'TICKET_ADMIN' or 'TICKET_ADMIN' in perm:
            return None

        t = Ticket(self.env, resource.id)
        if t['status'] == 'closed' and t['resolution'] == 'signed':
            return False

Edit the permission_policies option in the [trac] section of trac.ini, adding the component before the default permission policy:

[trac]
permission_policies = ReadonlySignedTickets, ...

Visual indication

1. Install ​th:ContextChromePlugin#TicketcolorbyType and enable it:

   [components]
   contextchrome.style.typeclasstoticket = enabled
   

2. Configure it to decorate based on the ticket's resolution:

   [ticket]
   decorate_fields = resolution
   

3. Add site.html (the first code snippet in that section) to your Environment templates directory.
4. Add style.css to your Environment htdocs directory. Add CSS using the selector body.resolution_is_signed. For example:

   body.resolution_is_signed {
       background: #f5deb3 url(signed.png);
   }
   

5. Add signed.png​ to the htdocs directory.

Variations

Allow ticket comments

If you still want to allow commenting on signed tickets, change action == 'TICKET_VIEW' to action in ['TICKET_VIEW', 'TICKET_APPEND'].

Status instead of resolution

If you want to use a signed status instead of a resolution, change the last two lines of code to:

         # ...
        if t['status'] == 'signed':
            return False

And change the workflow step to:

[ticket-workflow]
sign = closed -> signed
sign.permissions = TICKET_SIGN

And configure signed as an end state for milestone progress:

[milestone-groups]
closed = closed,signed

Change resolution to status in the visual steps.

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See ​original mailing list discussion