= Document management system

{{{#!box info
**Note:** This page is under development.
}}}

Trac is perfect as document management system when viewing documents as tasks. It is perfect for high volume fax incoming and processing. In one particular case 661,124 documents/tickets have been processed and the set up still works in production environments. 

The key features that we needed:

* Being able to assign tickets and transfer them between people.
* Being able to view attachments easily, write comments, and index.
* Being able to create your own "type" aka "milestone : incoming, other, changes, cancellations, renewals.
* Being able to load and create tickets automatically via xml-rpc.
* Being able to add your own custom fields "tracking number".
* Being able to set up a search on main page by using the query to build multiple links tracking #, "my tickets", "incoming tickets", new, not assigned change tickets.
* Begin able to batch assign tickets to an individual (part of Trac core).
* Being able to move tickets to another Trac to a different department through [th:TicketMoverPlugin].

We average ~600 incoming tickets a day. The sender of the message populates the "reported by" field. The message can be either an email or a fax. In the former case the plugin Email2Trac is used.

If you think of your problems as "tasks" then Trac is suitable for use as a Document Management System.