Changes between Version 4 and Version 5 of CookBook/Configuration/DocumentManagement

Timestamp:

Aug 4, 2015, 6:31:50 PM (9 years ago)

Author:

figaro

Comment:

Added further details.

CookBook/Configuration/DocumentManagement

@@ -5 +5 @@
 }}}
 
-Trac is perfect as document management system when viewing documents as tasks. It is perfect for high volume fax incoming and processing. In one particular case 661,124 documents/tickets have been processed and the set up still works in production environments. 
+Trac is perfect as a document management system when you treat documents as tasks. It is perfect for high volume fax incoming and processing. In one particular case 661,124 documents/tickets have been processed and the set up still works in production environments. 
 
 The key features that we needed:
 
-* Being able to assign tickets and transfer them between people.
-* Being able to view attachments easily, write comments, and index.
-* Being able to create your own "type" aka "milestone : incoming, other, changes, cancellations, renewals.
-* Being able to load and create tickets automatically via xml-rpc.
-* Being able to add your own custom fields "tracking number".
-* Being able to set up a search on main page by using the query to build multiple links tracking #, "my tickets", "incoming tickets", new, not assigned change tickets.
-* Begin able to batch assign tickets to an individual (part of Trac core).
-* Being able to move tickets to another Trac to a different department through [th:TicketMoverPlugin].
+* assign tickets and transfer them between people.
+* view attachments easily, write comments, and index.
+* create your own "type" aka "milestone": incoming, other, changes, cancellations, renewals.
+* load and create tickets automatically via xml-rpc.
+* add your own custom fields "tracking number".
+* set up a search on main page by using the query to build multiple links tracking #, "my tickets", "incoming tickets", new, not assigned change tickets.
+* batch assign tickets to an individual (part of Trac core).
+* move tickets to another Trac to a different department through [th:TicketMoverPlugin].
 
-We average ~600 incoming tickets a day. The sender of the message populates the "reported by" field. The message can be either an email or a fax. In the former case the plugin Email2Trac is used.
+We average ~600 incoming tickets a day. The sender of the message is what populates the "Reported by" field automatically. The message can be either an email or a fax. In the former case the plugin [th:EmailtoTracScript] is used to direct it to the correct "milestone".
 
 If you think of your problems as "tasks" then Trac is suitable for use as a Document Management System.
+
+Source: #1267