Edgewall Software

Changes between Version 4 and Version 5 of CookBook/Configuration/DocumentManagement


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Timestamp:
Aug 4, 2015, 6:31:50 PM (7 years ago)
Author:
figaro
Comment:

Added further details.

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  • CookBook/Configuration/DocumentManagement

    v4 v5  
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    7 Trac is perfect as document management system when viewing documents as tasks. It is perfect for high volume fax incoming and processing. In one particular case 661,124 documents/tickets have been processed and the set up still works in production environments.
     7Trac is perfect as a document management system when you treat documents as tasks. It is perfect for high volume fax incoming and processing. In one particular case 661,124 documents/tickets have been processed and the set up still works in production environments.
    88
    99The key features that we needed:
    1010
    11 * Being able to assign tickets and transfer them between people.
    12 * Being able to view attachments easily, write comments, and index.
    13 * Being able to create your own "type" aka "milestone : incoming, other, changes, cancellations, renewals.
    14 * Being able to load and create tickets automatically via xml-rpc.
    15 * Being able to add your own custom fields "tracking number".
    16 * Being able to set up a search on main page by using the query to build multiple links tracking #, "my tickets", "incoming tickets", new, not assigned change tickets.
    17 * Begin able to batch assign tickets to an individual (part of Trac core).
    18 * Being able to move tickets to another Trac to a different department through [th:TicketMoverPlugin].
     11* assign tickets and transfer them between people.
     12* view attachments easily, write comments, and index.
     13* create your own "type" aka "milestone": incoming, other, changes, cancellations, renewals.
     14* load and create tickets automatically via xml-rpc.
     15* add your own custom fields "tracking number".
     16* set up a search on main page by using the query to build multiple links tracking #, "my tickets", "incoming tickets", new, not assigned change tickets.
     17* batch assign tickets to an individual (part of Trac core).
     18* move tickets to another Trac to a different department through [th:TicketMoverPlugin].
    1919
    20 We average ~600 incoming tickets a day. The sender of the message populates the "reported by" field. The message can be either an email or a fax. In the former case the plugin Email2Trac is used.
     20We average ~600 incoming tickets a day. The sender of the message is what populates the "Reported by" field automatically. The message can be either an email or a fax. In the former case the plugin [th:EmailtoTracScript] is used to direct it to the correct "milestone".
    2121
    2222If you think of your problems as "tasks" then Trac is suitable for use as a Document Management System.
     23
     24Source: #1267